urbanest
Night Concierge
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Night Concierge at Urbanest
Location: Battersea, Vauxhall, Hoxton Salary: £32,010 per annum plus benefits Hours: 42 hours per week (12-hour night shifts, 8pm–8am, 4 days on/4 days off). Weekends and bank holidays may be required on a rota basis.
About the Role
We are looking for a dedicated Night Concierge. In this dynamic role, you’ll be the primary point of contact for residents and guests, delivering outstanding service while ensuring a safe, clean, comfortable living environment.
Key Responsibilities
- Customer Service & Support
- Serve as the first point of contact for residents and guests, offering exceptional assistance.
- Provide timely solutions to resident concerns, including coordinating maintenance issues.
- Operational & Maintenance Tasks
- Manage parcels, post queries, and loan items (e.g., hoovers, fans, ironing boards).
- Conduct building walks, performing inspections in communal areas (lifts, plant rooms, bin stores).
- Ensure hygiene and cleanliness checks in resident flats as required.
- Wear lone-working devices for safety during shifts.
- Oversee property bin stores to ensure cleanliness and proper contractor collection.
- Team Collaboration
- Work closely with Maintenance and Customer Support teams to resolve issues 24/7.
- Assist with onboarding new team members and leading successful shift handovers.
- Safety & Compliance
- Handle emergencies promptly and communicate effectively with emergency services.
- Adhere to Health & Safety and Fire Safety procedures while complying with GDPR.
- Complete on-the-job training, including IT Resident reporting systems.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements & Skills
- Strong customer service skills with a proactive, solution-focused attitude.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Experience working in 12-hour night shifts is beneficial but not mandatory.
- Must carry a lone-working device and prioritise personal safety.
- Knowledge of fire and health safety procedures.
Benefits
- Travel & Cycle to Work Loans (personalised commuting incentives)
- ‘Wellnest’ Wellbeing Programme (events + Perkbox Wellbeing Hub)
- Enhanced Maternity & Paternity Leave
- Comprehensive Health & Wellbeing Support (financial, mental, & physical health)
- Recruitment Bounty (refer a friend, earn a bonus)
- Generous Company Pension Contributions
- Free Eyecare Vouchers
- Life Assurance Policy (for peace of mind)
- Team Events & Staff Parties
- Long Service Awards
- Employee Assistance Programme (confidential support)
- Training & Development Programme
- Perkbox Discounts (daily savings)
- Half-Price Gym Membership (The Gym Group)
- Health Cash Plan (dental, optical, & wellbeing treatments)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Urbanest?
- One of London’s leading student and professional accommodation providers, with 5,000+ beds across nine communities.
- New projects: Urbanest Battersea (opened 2024, world’s most sustainable student building) + Urbanest Canary Wharf (1,672 beds, opening 2026).
- Values: Integrity, Development, Energy, Achievement, and Support.
- Mission: "To enhance university life by delivering responsible, sustainable communities."
- Vison: "A living and working experience better than yesterday; even better tomorrow."
Join a thriving team committed to positive change—apply now!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills