Rendall & Rittner
Night Concierge
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NIGHT CONCIERGE
Rendall & Rittner
£28,000
Paddington Gardens (Dahlia House) - W2 1AW
4 on, 4 off 1900 - 0700
DEVELOPMENT DETAILS
Set beside the Grand Union Canal in Paddington Basin, this Berkeley Homes community blends contemporary city living with a calm, canalside feel. You’ll support a vibrant mix of residents across 271 apartments, with lively cafes and restaurants at ground level and welcoming communal spaces that bring neighbours together. With Paddington station a short walk away for the Elizabeth line, Underground and National Rail, the development is exceptionally connected, attracting busy professionals and frequent travellers who value seamless service round the clock.
ROLE EXPECTATIONS
You will be the overnight point of contact and reassurance for residents, providing a polished welcome, proactive support and a safe, well-managed environment. Most nights you’ll monitor security and building systems, handle deliveries and access, manage enquiries, and coordinate any incidents or contractors with calm efficiency.
What Success Looks Like
- Residents feel known by name and supported with swift, accurate responses at any hour.
- The reception, lobby and canalside areas remain immaculate, calm and well-presented throughout the night.
- Access, keys and deliveries are managed flawlessly, with clear records and zero lost items.
- Building and CCTV checks are completed on schedule, with issues spotted early and escalated promptly.
- Incidents are handled professionally, documented clearly and resolved with minimal disruption.
- Handovers are crisp and complete, enabling seamless continuity between shifts.
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How You'll Spend Most Of Your Time
- Greeting residents and visitors, managing enquiries and providing local and travel information.
- Conducting regular patrols, monitoring CCTV and logging all checks and incidents.
- Overseeing key control, contractor access and overnight deliveries with accurate record-keeping.
- Keeping reception and communal areas tidy, safe and welcoming.
- Coordinating with building management and emergency services when required.
- Completing nightly reports and delivering thorough shift handovers.
Who This Role Is For
- You take pride in delivering thoughtful, people-first service and building strong resident relationships.
- You stay composed and solution-focused when the unexpected happens.
- You’re detail-driven, organised and diligent with logs, keys and compliance checks.
- You are confident using building systems, radios and Microsoft Office to record and communicate clearly.
- You’re reliable, punctual and comfortable working a consistent night shift pattern.
Experience That Helps
- Previous concierge, front-of-house, hotel night audit or security reception experience.
- Experience in luxury residential, hospitality, corporate reception or customer service roles.
- Familiarity with CCTV monitoring, incident reporting and health and safety procedures.
- Comfortable working alone overnight and coordinating with off-site support teams.
- Knowledge of the Paddington/West End area, transport links and local amenities.
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What We Offer
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your approach to resident service, night shift reliability, security awareness, incident handling and clear communication
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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