Rendall & Rittner
Night Concierge
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NIGHT CONCIERGE
Rendall & Rittner
£30,000
Royal Arsenal Freehold Estate - SE18 6FR
4 on, 4 off 1900 - 0700
DEVELOPMENT DETAILS
Set within the historic Royal Arsenal on the banks of the Thames, this estate blends heritage architecture with modern living, peaceful courtyards and well-kept green spaces. You’ll be part of a friendly riverside community where residents value a calm, secure environment and attentive service. With Woolwich Arsenal’s Elizabeth line and National Rail a short walk away, the setting is well connected yet tranquil—especially at night—making it a rewarding place to deliver excellent front-of-house and safety-focused support.
ROLE EXPECTATIONS
You will be the welcoming, reassuring presence overnight—supporting residents, safeguarding the estate and keeping everything running smoothly while the city sleeps. Most shifts will balance attentive front-of-house service with proactive patrols, CCTV monitoring, incident response and clear handovers to the daytime team.
What Success Looks Like
- Residents feel known, safe and well looked after every night.
- The development is consistently secure, tidy and quiet with issues resolved before they escalate.
- Incidents are handled calmly, logged accurately and communicated promptly to managers.
- Thorough handovers ensure seamless continuity between night and day teams.
- Building systems, alarms and CCTV are monitored diligently with swift, appropriate action taken.
- Contractors and out-of-hours visitors are managed professionally with clear access control.
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How You'll Spend Most Of Your Time
- Providing a professional overnight front-of-house service and responding to resident enquiries.
- Conducting regular internal and external patrols, documenting findings and addressing risks.
- Monitoring CCTV, life-safety systems and alarms, and escalating issues when required.
- Managing keys, parcels and contractor access in line with site procedures.
- Keeping lobbies and common areas presentable, reporting maintenance needs swiftly.
- Completing accurate incident, shift and handover reports.
Who This Role Is For
- You take pride in being dependable, calm under pressure and solutions-focused.
- You have a natural customer-service approach and enjoy building positive resident relationships.
- You are vigilant, detail-oriented and comfortable following clear procedures and protocols.
- You’re a strong communicator who writes clear reports and delivers concise handovers.
- You’re a team player who collaborates well with daytime colleagues and contractors.
Experience That Helps
- Previous concierge, security or front-of-house experience in residential or hotel settings.
- Familiarity with CCTV monitoring, access control and incident reporting systems.
- Experience managing keys, parcels and contractor access out of hours.
- Knowledge of basic health and safety practices and building patrol routines.
- Confidence handling emergencies and liaising with external services when needed.
What We Offer
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
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About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
- Initial conversation with our talent team
- Interview focused on your resident service approach, security awareness, incident handling and communication, including scenario-based questions
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
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