Hilton
Night Concierge
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Waldorf Astoria London – Admiralty Arch
Night Concierge (Pre-Opening Team Member)
Job Title: Night Concierge
Welcome to a new era of luxury hospitality at Waldorf Astoria London – Admiralty Arch, a landmark hotel opening later this year. This is an unparalleled opportunity for an experienced luxury hospitality professional to join the founding team and help define the guest experience at this iconic property.
About the Role
Waldorf Astoria London – Admiralty Arch is poised to deliver an unrivalled luxury experience in the heart of London near Buckingham Palace. The hotel will feature:
- 100 elegant rooms and suites
- 17,500 sq ft of private residences
- Two world-class restaurants (Coreus by Clare Smyth and Café Boulud by Daniel Boulud)
- A Michelin-starred dining concept
- A world-class spa & fitness facilities
- Grand event spaces, including a 320-seat ballroom
As part of Hilton’s flagship luxury brand, Waldorf Astoria is renowned for its timeless elegance, distinctive properties, and exceptional bespoke service.
Raising the bar in luxury hospitality since its inception, the Night Concierge will be integral in ensuring a World-Class Guest Experience during the pre-opening phase—setting the foundation for the hotel’s legacy.
We seek driven, passionate hospitality leaders who are committed to standing out, delivering flawless service, and upholding the legendary Fives Star Guest Experience as defined by Forbes.
Responsibilities
- Be the first point of contact for late-night guests, ensuring a seamless and unforgettable experience from check-in to departure.
- Oversee multi-departmental coordination to deliver flawless service, including Housekeeping, Maintenance, Security, and Back Office Operations—exactly when guests require it most.
- Prepare the property for night operations, including setting up concierge duties, guestFrontier systems, and key amplifications.
- Assess live situations and escalate issues as necessary.
- Represent the Waldorf Astoria signature, embodying refinement, authenticity, and excellence to all guests.
- Completed night audit and final report upon conclusion of shift.
- On-Call availability during the pre-opening phase to assist in emergencies.
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Requirements
- Strong front desk concierge experience preferred, within five-star luxury hotels.
- Expertise in providing late-night concierge services to high-end guests.
- Proven ability to handle complex enquiries seamlessly, advising on local & global travel arrangements, dining, and leisure.
- Strong organizational skills to prioritize tasks efficiently in a dynamic environment.
- Self-motivated and completely dependable, always professional and discreet.
- Excellent communicational skills (written and verbal).
- Experience working in a bonded environment where precision in operations is essential.
Benefits
TRUST US – WE’RE#1
Award winning workplace. Proudly voted as the: UK’s #1 Great Place to Work 2026
A World of Rewards
- Complimentary meals available while on duty—a nourishing, energizing moment for our Team Members.
- Unmatched development programmes, designed to support your continual progression within the Company.
- Meaningful impact—our leading corporate responsibility initiatives provide exceptional opportunities to help create change.
- Exclusive discounted stays and 50% off dining & entertainment through our Team Member Travel Programme.
- High street savings through Perks at Work.
- 28 days’ holiday (increasing to 33 days with time of service).
About Hilton
At Hilton, we don’t just aim to deliver incredible experiences—we build exceptional workplaces for those who bring these experiences to life. Serving over 3 billion guests worldwide, our commitment to letting our people shine has earned us the title of World’s Best Workplaces by Great Place to Work® and Fortune.
As a global leader in hospitality, working at Hilton is more than a job—it’s a platform for growth. Here, careers bloom thanks to our dedication to supporting and recognizing achievement, driving us to continually raise the bar.
Being part of Hilton means coming for the position and staying for a journey—both personally and professionally. And by investing in your future, you’re helping us shape the hospitality landscape for generations to come.
At Hilton, we commit to:
- Building a diverse, inclusive workplace for all Team Members.
- Caring for the planet through sustainable practices and meaningful initiatives.
- Creating opportunities for whole-life growth and career development.
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Curious about life at Hilton? Visit our [Careers Blog] to discover why we’re more than a great place to work—we’re a great place to start every stay.
£25-£30 Per Hour (Plus Overtime if available) **Full benefits package with Pre-opening & Foundation Service allowance of ~£1,500. Hostel Accomodation or Shared City Centre Housing fully sponsored
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Acceptance of Diversity
Hilton North & Central Europe is committed to maintaining and promoting a culture of equality and diversity in the workplace. We operate on a fair, non-discriminatory recruitment and selection process. Joining Hilton North and Central Europe and TUI Group gives you an opportunity to consider new career horizons much wider than our in-house community—**we see you as one of our greatest brand ambassadors and support total access to your full potential.*We are keen to hear from candidates whose backgrounds are concerning all aspects of Equality and Diversity—whether it’s pensy, gender, disability, age, sexual orientation, religion or belief, cultural heritage or background, or another aspect of diversity that potentially challenges our traditional, homogenous norms stack.
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