Troika Recruitment
Night Concierge
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Night Concierge
Luxury Residential Development — Manchester City Centre
£28,000 per annum | 7pm – 7am
About the Opportunity
We are recruiting on behalf of a prestigious new-build residential development in the heart of Manchester city centre. This landmark tower offers residents an elevated living experience, complete with premium amenities including resident lounges, a state-of-the-art gymnasium, co-working spaces, private gardens and a dedicated concierge team.
We are seeking a calm, reliable and professional Night Concierge to be the reassuring presence overnight, safeguarding the building and delivering a discreet, five-star service to residents around the clock.
The Role
As Night Concierge, you will take ownership of the building throughout the night, ensuring residents feel safe, well looked after and confident that everything is running smoothly. Working independently, you will combine warm, attentive service with a strong focus on security and vigilance.
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Key responsibilities include:
- Providing a warm, professional welcome to residents and guests arriving during evening and overnight hours
- Maintaining building security through regular patrols, monitoring CCTV and managing access control
- Handling late deliveries, post and parcels
- Responding calmly and effectively to any incidents, emergencies or maintenance issues overnight
- Liaising with emergency services and out-of-hours contractors where required
- Managing resident enquiries in person, by phone and via the resident app
- Ensuring communal areas are secure, presentable and ready for the following day
- Maintaining accurate logs, incident reports and a thorough handover to the day team
About You
- Proven front-of-house or concierge experience gained within a 4- or 5-star environment (luxury hotel, premium residential, private members' club or similar)
- Comfortable working independently and taking ownership overnight
- A calm, level-headed approach with sound judgement under pressure
- Strong awareness of security and safety procedures
- Exceptional customer service skills with a naturally warm, professional manner
- Immaculate personal presentation and a polished, confident approach
- Discreet, trustworthy and comfortable handling sensitive information
- Reliable, punctual and well suited to a regular night-shift pattern
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What's on Offer
- £28,000 per annum
- 7pm – 7am shift pattern
- The opportunity to be part of a brand-new, landmark residential development
- A supportive team environment within a growing, high-end operator
- Full training and ongoing development
If you thrive working independently, take pride in delivering exceptional service and want to be part of one of Manchester's most exciting new addresses, we would love to hear from you.
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