Marriott
Night Housekeeping Supervisor, Pre-Opening - The St. Regis London
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Night Housekeeping Supervisor
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Night Housekeeping Supervisor, you will support the Housekeeping leadership team in delivering immaculate guest rooms and public areas, ensuring every detail reflects the elegance and precision of the St. Regis brand. You will play a key role in coordinating daily operations, upholding exceptional cleanliness standards, and leading the team in creating a seamless and luxurious environment for our guests. This role is ideal for an organized and service-driven professional who thrives in a dynamic luxury setting and takes pride in delivering excellence.
Key Responsibilities
- Supervise and coordinate overnight housekeeping operations, ensuring all assigned tasks are completed efficiently and to the highest standards
- Inspect guest rooms, public areas, and facilities to ensure they meet the highest quality and cleanliness standards
- Monitor room status, run reports, identify discrepancies, and prioritize cleaning schedules accordingly
- Coordinate daily housekeeping operations, supporting the smooth execution of departmental activities
- Act as a liaison between Housekeeping, Front Office, Engineering, and Laundry to ensure efficient communication and service delivery
- Investigate and resolve room discrepancies in collaboration with the Front Desk
- Prepare, update, and communicate room assignments and operational changes to the team
- Conduct shift handovers, ensuring continuity and clarity across shifts
- Complete all required administrative documentation accurately and on time
- Support recruitment, training, scheduling, and performance management of housekeeping associates
- Motivate, coach, and guide team members to achieve high standards of performance and engagement
- Report maintenance issues, hazards, or incidents promptly, ensuring guest and associate safety
- Deliver warm and personalized guest interactions, anticipating needs, and resolving service concerns
- Support preparations for the following day's operations, ensuring guest rooms and public spaces are guest-ready
- Maintain a professional appearance and environment, protecting company assets and confidentiality
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Core Competencies
We are seeking a proactive and detail-focused professional who brings energy, organization, and a strong commitment to service excellence. You will demonstrate leadership capability, operational awareness, and a passion for maintaining impeccable standards. You should have:
- Proven experience in housekeeping operations, ideally within a luxury hotel environment
- Strong organizational skills with the ability to manage priorities in a fast-paced setting
- Ability to work effectively and make sound decisions during overnight hours with minimal supervision
- Excellent attention to detail and a commitment to quality and cleanliness standards
- Ability to lead, motivate, and support a diverse team
- Confident communication skills, with the ability to collaborate across departments
- A guest-focused mindset with a proactive approach to problem-solving
- Knowledge of housekeeping procedures, room inspections, and operational coordination
- Physical capability to perform operational duties as required within the role
- Flexibility to work overnight shifts, including weekends and public holidays
- Professional presentation and a strong sense of accountability
At The St. Regis London
Our Hosts are the heartbeat of our legacy of exceptional service. In honor of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognize excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness, and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programs
- Continuous learning through structured programs
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
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Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care, and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
- Award programs celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones, and achievements
- Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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