Hilton
Night Luggage Porter
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Night Luggage Porter at Waldorf Astoria London - Admiralty Arch
Waldorf Astoria London - Admiralty Arch is seeking a Night Luggage Porter to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
Responsibilities
Here's what you'll do during a typical day:
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- Serving as the primary overnight contact for our residents, responding to enquiries with efficiency, warmth, and refined judgement
- Flexibility to support luggage porter and door coverage, and occasional day shifts as required.
- Safely parking and retrieving Guest vehicles on hotel premises, as required.
- Support the Concierge team in delivering bespoke recommendations, and arranging services including dining, transportation, medical assistance, and concierge requests during night hours.
- Managing and accurately handling Guest messages, parcels, and confidential correspondence with discretion
- Coordinating the secure handling, storage, and retrieval of Guest luggage and valuables
- Maintaining detailed awareness of VIP arrivals, daily briefs, special requests, and notable events
- Ensuring lobby, entrance, and front-of-house areas remain immaculate, calm, and welcoming throughout the night
- Supporting Management and Security teams, responding confidently and professionally to any emergency or sensitive situation
- Presenting an impeccable, polished image that reflects the standards of ultra-luxury hospitality
- Upholding cleanliness, safety, and organisation of all concierge and front-of-house workspaces
- Strictly adhering to brand standards, policies, and procedures when operating front-office systems and equipment
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Qualifications
What are we looking for?
- An elegant, composed demeanour with exceptional verbal and interpersonal communication skills.
- A valid driver’s licence with no outstanding restrictions or infringements.
- A sincere commitment to delivering intuitive, personalised, and anticipatory service.
- Impeccable grooming, posture, and professional presentation at all times.
- Calm decision-making and adaptability in unexpected or high-pressure situations.
- The ability to work independently with confidence during overnight operations.
- In-depth knowledge of the local area, including culture, dining, entertainment, and luxury services.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Concierge or Front Office role within a luxury or five-star hospitality environment is highly desirable.
- Previous experience with Forbes Travel Guide is an advantage.
- Exposure to overnight or autonomous operational shifts within a hotel setting.
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