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Night Manager
The Twenty Two London Hotel
Full Time
Competitive salary
Skills: Fast-Paced Experience
About The Twenty Two
The Twenty Two is a private members' club and hotel set within a Grade II listed townhouse on Grosvenor Square, with a second property in New York. Behind the door is a world of exceptional design, celebrated food and drink, and a membership drawn from across the arts, business and culture. We are known for warmth as much as for polish, and for treating every member and guest as though they are arriving at a home rather than a hotel.
The Role
The Night Manager holds the building overnight. From the close of service until the morning team arrives, you are the senior person on site and the decision maker for anything that happens, whether that is a late arrival, a member who needs looking after, a maintenance fault or an emergency. You will also complete the night audit and hand over a property that is accurate, secure and ready for the day ahead.
It is a role that asks for judgement, self sufficiency and a very steady temperament.
What You Will Be Doing
- Taking charge of the property overnight as the senior manager on duty, leading the night team across Front Desk, Security and Night Porters
- Welcoming late arrivals and departures personally, and looking after members and residents through the small hours with discretion and care
- Completing the night audit, including revenue reconciliation, posting checks, system rollover and production of daily reporting for the Executive team
- Managing cash handling, floats, banking and billing accuracy in line with our financial controls
- Acting as the duty manager for all incidents overnight, including fire alarms, medical emergencies, evacuations, intruders and guest conflict, and taking the decisions those situations require
- Conducting and overseeing building patrols, checking fire exits, plant areas, public spaces and security coverage
- Liaising with the emergency services where necessary and recording incidents fully and accurately
- Overseeing overnight maintenance, deep cleaning and contractor access, and minimising disruption to residents and members
- Preparing the property for the day, including arrivals, VIP checks and readiness of public areas
- Delivering a clear and complete handover to the morning team and to Heads of Department
- Supporting the training, supervision and wellbeing of the night team, and contributing to rotas and performance conversations
- Upholding fire safety, health and safety, licensing and data protection requirements at all times
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What We Are Looking For
Essential:
- The right to work in the United Kingdom
- Previous experience as a Night Manager, Night Duty Manager or Duty Manager within a luxury hotel or private members' club
- Sound and independent judgement, with the confidence to make decisions without immediate support
- Experience of night audit and of a property management system, ideally Opera
- Strong numeracy and accuracy across billing, reconciliation and reporting
- Calm and credible handling of emergencies, complaints and difficult behaviour
- Excellent spoken and written English, and clear handover and reporting skills
- Impeccable presentation and absolute discretion, particularly where high profile members and guests are concerned
- Genuine suitability for permanent night working
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Desirable:
- First aid at work certification
- Fire marshal or fire warden training
- Personal licence holder
- SIA Door Supervisor licence
- Additional languages
- Members' club or residential experience, where guests are known rather than transient
- Experience of Forbes, LQA or similar luxury service standards
What We Offer
- Competitive plus a share of service charge
- 4 on - 4 off shift pattern
- Meals on duty prepared by our culinary team
- Uniform provided and laundered
- Benefits and discounts across both properties, including food, beverage and accommodation
- Employer pension contribution
- Access to Hospitality Action, and health assessments appropriate to night working
- Structured training and clear progression into Front Office and Rooms Division management
- Recognition through our internal reward programmes and long service awards
The Twenty Two is an equal opportunity employer. We welcome applications from all backgrounds and are committed to building a team that reflects the city we are part of. If you require any adjustment to the recruitment process, please let us know when you apply.
Location: 22 Grosvenor Square, London, W1K 6LF, United Kingdom
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