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Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
Scope of Position
As the Night Manager at Sofitel, you will oversee all hotel operations during your shift, ensuring seamless service that aligns with our brand standards and exceeds guest expectations. Your leadership will ensure the night audit processes are completed meticulously, fulfilling all legal and audit requirements while maintaining an atmosphere of safety and refined luxury.
Key Responsibilities
- Lead and oversee all hotel operations during the night shift, ensuring exceptional guest service and brand standards are maintained.
- Supervise and support the Night Team, ensuring accurate completion of the Night Audit and all daily operational checks.
- Manage guest requests, complaints, emergencies, and overbooking situations with professionalism and efficiency.
- Maintain the safety and security of guests, employees, and hotel premises in partnership with the Security team.
- Ensure hotel cleanliness, maintenance issues, and service standards are consistently upheld throughout the property.
- Monitor financial controls, revenue opportunities, guest billing accuracy, and loyalty programme enrolments.
- Coordinate effectively with Front Office, Housekeeping, Reservations, and Finance teams to ensure smooth hotel operations.
- Prepare detailed shift handovers, maintain accurate records, and ensure compliance with company procedures and brand standards.
- Promote Accor and Sofitel values, support an inclusive workplace culture, and assist with team administration, including rota management.
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Qualifications
- Minimum 2 years’ experience in a Night Manager, Assistant Night Manager, or Front Office supervisory role within a luxury hotel environment.
- Strong knowledge of hotel operations, including Front Office, Night Audit processes, guest services, and revenue management.
- Proven leadership skills with the ability to motivate, develop, and manage teams during overnight operations.
- Excellent communication and problem-solving abilities, with confidence in handling guest concerns, emergencies, and operational challenges.
- Good financial acumen, with experience in auditing, cash handling, billing controls, and revenue optimisation.
- Flexible and adaptable, with the ability to work night shifts, manage multiple priorities, and maintain high standards under pressure.
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Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive compensation package, including departmental incentives and annual bonus of £1,300.00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
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