YHA England & Wales
Night Manager
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Night Manager
YHA Cambridge, 97 Tenison Road, Cambridge, Cambridgeshire, CB1 2DN
Fixed term, flexible contract - August 2026 to February 2027
Minimum 25 hours per week
£13.63 per hour plus £1.20 per hour Local Living Allowance
Are you looking for a fun and varied job in hospitality management? YHA Cambridge are looking for a Night Manager to support the Hostel Manager!
We are looking for a reliable, confident, and customer-focused Night Manager to oversee the hostel during overnight hours. Working independently throughout the night, you will be responsible for ensuring the safety, security, and smooth operation of the hostel while delivering excellent guest service. As the sole member of staff on duty overnight, you will act as the first point of contact for guests, respond to emergencies, maintain security procedures, and prepare the hostel for the day team.
As a Night Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Night Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
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- Directing and supporting team members
- Resolving difficult situations and emergencies in a professional and efficient manner
- Ensuring the security of the hostel
- Ensuring regular hostel inspections are carried out
- Carrying out cleaning duties
- Preparing for breakfast service
What Skills and Experience do you need to be a Night Manager?
Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.
To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
- APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
- Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
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Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal
If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Night Manager
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