RHR
Night Manager
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About the Role
This is an opportunity to join one of the UK's most successful and fast-paced retail operations at a pivotal moment in its growth journey. Following a major transformation programme across Manchester Airport's terminals, the business has created one of the largest and most dynamic retail environments in UK travel retail. Terminal 2 has evolved into a true "superstore" operation, serving millions of passengers each year and generating turnover expected to reach £50m-£55m. With continued investment, strong performance and a culture focused on development, this is an exciting time to join a business where people, service and operational excellence are at the heart of everything it does.
Responsibilities
As a Night Manager, you'll play a key role in leading a large team within a unique retail environment that combines the pace of high-volume retail with exceptional customer service standards. Unlike many traditional replenishment leadership roles, this position offers a genuine 50/50 split between operational excellence and customer service leadership. You'll lead the overnight recovery and preparation of the store, managing standards, ticketing, promotional changes, compliance and health & safety, before shifting focus to leading the customer experience as the store reopens in the early hours. You'll work closely with colleagues across multiple functions to ensure the operation is ready to deliver a world-class shopping experience every day. The role also includes coaching, motivating and developing large teams, driving engagement and supporting overall business performance.
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Requirements
We're looking for an inspirational people leader with experience managing teams of 10 colleagues within a fast-paced retail environment. Candidates from department stores, big-box retail, supermarkets or other high-volume customer-focused environments will all be considered. Most importantly, you'll be someone who leads from the front, builds strong relationships and genuinely enjoys developing people. You'll be proactive, commercially aware and capable of influencing across the wider management team, even when people are not direct reports. A passion for customer service is essential, as is the ability to adapt your approach to a diverse customer base and a constantly changing trading environment. We are particularly interested in leaders who combine strong operational discipline with energy, humility, resilience and a genuine care for their teams.
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Benefits
In return, you'll receive a salary of £34,500, plus a generous night shift premium averaging around 30% on top of basic salary. In addition, you'll benefit from a 12% annual bonus, 33 days holiday, 6% employer pension contribution, and a generous staff discount scheme. You'll also be joining a business with a strong commitment to leadership development, internal progression and creating opportunities for ambitious individuals to build long-term careers. For leaders who thrive in fast-paced environments and want to make a real impact, this is an exceptional opportunity.
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