Marriott
Night Manager - Sheraton Heathrow Hotel
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POSITION SUMMARY
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us means becoming part of a global hospitality brand where people are at the heart of everything we do. We are seeking an experienced and passionate Night Manager to lead our Nights team at Sheraton Heathrow Hotel, ensuring exceptional guest experience and operational excellence.
We’ll support you in and out of the workplace by offering:
- Competitive rate of pay - £30,285 plus Night Allowance
- Upsells and guest referral incentives uncapped!
- Complimentary car park - worth up to £1,300.00 p/a
- Complimentary uniforms/free dry cleaning - worth up to £1,000.00 p/a
- Dental and Eye care benefits worth up to £1,000.00 p/a
- Paid meal break and free meals on duty
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms and food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly and vibrant team atmosphere
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
JOB ROLE
- Act as Hotel Representative in the absence of the Executive Committee and Senior Management, displaying an outstanding approach with guests and confident when taking appropriate and sound decisions.
- Anticipate guests needs to enhance service quality, ensuring that the same customer service standard is maintained by front line associates and preventing unsatisfactory issues from occurring
- Responsible for all processes in the entire hotel during the night, with an extreme attention to detail when preparing and reviewing the end of day process, daily audit reports, summarizing activity, settlement, discrepancy data and trends; proofing and distributing reports.
- Strong supervisory and staff management skills.
- Maintaining a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
- Responsible for a smooth, structured and complete handover and communication with other Duty Managers
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WHAT WE ARE LOOKING FOR
The role of Night Manager is aimed at someone who has previous experience as a Duty Manager or Night Supervisor ready for the next step, very knowledgeable of Front Office Operations and End of Day Procedures. A high expectation of pleasing customers and dealing with complaints successfully through Duty Manager shifts, applying recovery techniques are essential for this role as well as having the ability and passion to deliver outstanding results, taking independent but thoughtful decisions.
- Experience in first aid procedures, emergency evacuation and crisis response would be advantageous
- Fantastic customer service attitude with outstanding attention to detail and strong organizational skills plus the ability to work well under pressure.
- Flexibility of hours is essential as the successful candidate may work some day shifts.
- Experience working in a hotel and opera skills would be desirable
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YOU’RE WELCOME HERE
Our highest priority is making you feel as welcome as our guests. At Marriott International, you'll be appreciated, supported, and provided with opportunities to grow and develop your career.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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