BettingJobs
Night Operations Agent
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BettingJobs is working with a top sports betting company, looking to grow their existing team of Night Sports Operations Agents, working in a unique and exciting environment. The Operations Agent is responsible for ensuring all users have an exceptional betting experience. This is achieved through outstanding customer service and attention to detail in managing the markets that appear on the website.
This position would be perfect for a flexible individual with a keen eye for detail and strong troubleshooting skills, along with strong knowledge of the sports betting industry. Full training on a unique technology platform will be provided.
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Responsibilities:
- Creation of sporting events/betting markets
- Management of sporting events/betting markets driven by sporting news, subject matter experts, and Customer feedback.
- Ensuring website content is in line with company, industry, and gaming regulator mandated standards.
- Liaising as necessary with other teams to resolve issues or drive improvements to the platform.
- Ad-hoc reporting/data analysis
- Client Support (live chat, email, and phone)
- Promotion management
- Technical Troubleshooting
- Client escalation handling
- Partner Support
- Client funds and payment management
- Assisting Compliance with KYC procedures
- Assisting the Ecosystem team with player management
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Requirements:
- Availability to work night shifts ranging from 6pm – 6am in 4x 10hr shifts
- Experience in the sports betting industry is highly advantageous
- An understanding of all major sports.
- Strong analytical, planning, and decision-making skills.
- Microsoft Office proficiency.
- Attention to detail with a history of high work standards.
- Excellent communication skills.
- Working effectively as part of a diverse team.
- Ability to perform duties to high standards in a high-volume, rapidly changing work environment.
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