Langdale Leisure Limited
Night Porter
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Job Title: Night Porter
Salary: £31,281.76 per annum
Contract Type: Full-Time, Permanent
Hours: 44 hours per week, 4 days over 7
Live-in accommodation may be available for exceptional candidates.
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
Night Porters are responsible for providing a safe and secure environment for guests, coordinating support for residents throughout the night and responding to any emergencies that may arise in a calm and timely manner.
Key Responsibilities
- We are looking for a Night Porter to join the Estate Night Team who, under the guidance of the Night Manager, are responsible for smooth operation and security of the Estate.
- Deliver exceptional overnight guest service, responding promptly to requests, enquiries and issues while ensuring a welcoming and professional experience.
- Support the smooth operation of the Estate during the night, assisting with a variety of operational matters and resolving issues independently where appropriate.
- Prepare conference, meeting and event spaces to guest specifications, ensuring all rooms are presented to the highest standard and ready for use.
- Carry out night audits, security patrols and safety checks across the Estate, maintaining a safe and secure environment for guests, staff and property.
- Provide overnight hospitality support, including serving refreshments, assisting with arrivals and departures, and maintaining the presentation of public areas.
- Act as the company's primary point of contact during the night shift, maintaining a professional and presentable appearance at all times to uphold the company's standards and image.
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Our Ideal Candidate
- Friendly, approachable and welcoming, with a natural ability to make guests feel comfortable and valued.
- Guest-focused and committed to delivering outstanding service, handling requests and queries with professionalism and care.
- Calm and confident under pressure, able to make sound decisions and respond effectively to unexpected situations during the night.
- Proactive and self-motivated, using quieter periods productively while maintaining high standards and supporting the smooth running of the Estate.
- Able to work overnight shifts, weekends and holidays as required, demonstrating reliability and flexibility.
What We Offer
- Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
- Get fit for free with complimentary access to our Fitness and Leisure Facilities.
- Get fed for free with meals available in our staff canteen.
- Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
- Get a bonus of up to £300.00 with our Refer a Friend scheme.
- Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
- Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
- Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Equal Opportunity Employer
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Staff accommodation or relocation support may be available for exceptional candidates.
All candidates must have the legal right to live and work in the UK at the start of employment.
Company overview
Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.
At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
Timeshare owners and Guests should be at the centre of everything that we do.
Our people are important, and we should aim to do our very best by them at all times.
It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
The natural environment and our communities are central to our thinking at all times.
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