BrewDog
Night Receptionist
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About Us
OUR MISSION IS TO MAKE OTHERS AS PASSIONATE ABOUT GREAT BEER AS WE ARE
Benefits
- TAXI HOME CONTRIBUTION
- STAFF DISCOUNT | 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off all other menu items. Crew also get discount on takeaway beer - perfect for taking the bar home.
- CREW FOOD | Enjoy a full menu for just £4 when you're on shift - proper fuel for a proper shift.
- CUSTOMER SERVICE INCENTIVE SCHEME
- 4-WEEK SABBATICAL EVERY 5 YEARS
- CONTRACTED HOURS
We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.
- SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.
- AND A LOT MORE | Okay, deep breath… enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples on some shifts.
We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment
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About The Role
BREWDOG ARE ON THE HUNT FOR A NIGHT RECEPTIONIST FOR OUR DOGHOUSE HOTEL!
We're really excited to be recruiting for this varied role in our completely beer centric hotel! In this role you’ll be responsible for ensuring the health and safety of our guests throughout the night, as well as giving the highest levels of customer service.
Duties will include:
- Serving room service to guests
- Food handling to dish up our 24hr hot dog menu
- Working with the bar and housekeeping teams to ensure the operation is running as smoothly as possible
- Responsible for some cleaning tasks
- Responsible for safety checks, and standards checks throughout the shift
- Some light set up duties for the day ahead
In the event of an emergency, it would be your responsibility to safely evacuate the guests.
You’ll be working closely with the management and housekeeping teams to ensure our guests are welcomed into a stand-out venue.
About You
We are looking for a professional, reliable, and customer-focused individual to join our team as a Night Receptionist. The ideal candidate will be confident working independently during overnight shifts, delivering exceptional guest service while ensuring the smooth and secure operation of the hotel throughout the night.
The successful candidate will possess:
- Excellent communication skills
- Ability to welcome guests, handle enquiries, and resolve issues in a calm and professional manner
- Highly organised
- Detail-oriented
- Capable of managing multiple tasks, including food handling, reservations, night audit procedures, and administrative duties
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Key Skills
- Excellent customer service and guest relations skills
- Strong verbal and written communication abilities
- Good organisational and time management skills
- Ability to work independently
- Strong attention to detail and accuracy
- Basic IT skills
- Ability to remain calm and professional under pressure
- Flexible and reliable approach to shift work
Experience
- Previous experience in a reception, hospitality, customer service, or front-of-house role is preferred
- Experience working in a hotel environment would be advantageous
- Familiarity with administrative tasks, and overnight procedures is beneficial
Above all, we are seeking a motivated individual with a positive attitude, a commitment to delivering outstanding guest experiences, and a willingness to learn and develop within a hospitality environment.
The BrewDog Charter
- IT'S ALL ABOUT BEER. NO COMPRISE We make every BrewDog experience the best it can be.
- CREATIVITY IS OUR UNFAIR ADVANTAGE New beers. New ideas. New standards.
- WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK You get more done when you do it together.
- WE LISTEN. WE LEARN No egos, just honesty and transparency.
- WITHOUT US WE ARE NOTHING We play to win, and we have fun while we're doing it.
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