Organization: Hyatt Regency London Blackfriars

Summary

Night Receptionist

About Hyatt Regency London Blackfriars

Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five-star hotel stands on the historic site of King Henry VIII’s Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces. Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.

Colleagues have the opportunity to work in a distinctive historic setting while welcoming both international business travellers and leisure guests to central London.

Duties and responsibilities of the Night Receptionist:

• Oversee and ensure the smooth running of the Front Office during the night shift, delivering exceptional service and creating memorable experiences for all guests.
• Provide a warm, professional, and efficient check-in and check-out experience while handling guest enquiries and requests promptly.
• Complete all night audit procedures accurately, ensuring daily financial transactions are reconciled and reported.
• Maintain a safe and secure environment for guests and colleagues by conducting regular security checks and responding to incidents appropriately.
• Build positive working relationships with all hotel departments to ensure seamless communication and operational efficiency.
• Lead by example during the night shift, fostering a positive and collaborative atmosphere while supporting colleagues when required.
• Identify opportunities to improve guest satisfaction and operational processes, bringing innovative ideas and solutions to the role.
• Prepare detailed handover reports and communicate key information to the daytime team to ensure continuity of service.