WSH Group
Night Receptionist
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Company Description
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as it is the only property within the estate that is home to a selection of boutique bedrooms.
Job Description
Full-time
Employment Type: Permanent
Hours Per Week: 40
Salary: £15.15 hourly
Sunday to Thursday nights inclusive
10.45PM to 7.15AM
Main Purpose
The Night Receptionist is responsible for the nightly operation at the reception desk as well as the welfare of all overnight guests, late clients, and the building.
Key Responsibilities
- Maintaining a positive culture throughout the department
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times
- Being aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests
- Assisting in handling visitor passes and directing visitors as appropriate
- Issue Searcys day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal)
- To respond to e-mails as soon as possible no later than 12 hours after receiving it
- Taking bedroom reservations on the Welcome booking system via phone, email, or in-person
- Check-in and out overnight guests, individual and group
- Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
- Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
- Liaising with the engineering and IT teams to log, follow up, and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
- Promoting bedroom facilities on check-out for future bookings
- Ensuring all charges are posted correctly to guests accounts
- Taking payments for overnight stays for individual guests and assuring those are posted correctly
- Taking payments for additional services like extra breakfasts or items from Café Caritas and assuring those are posted correctly
- Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
- Being fully aware of all available rates and promotions for college members
- Being fully aware of all corporate memberships and the associated benefits
- Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
- Ensure the Members Lounge checklist is completed daily
- Ensuring the desk and reception areas are presentable at all times
- Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
- Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to it at all times
- Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to it at all times
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Specific
- Ensuring the smooth running of the night operation
- Ensuring handover records are up to date and are being followed up on
- Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner advising the Reception Manager of outcome or ask for assistance.
- Respond to emergencies and oversee evacuations as necessary
- Ensure all health and safety regulations are being adhered to
- Posting of accommodation rates via the Welcome routines
- Processing end of day routines via Welcome
- Running daily archive via Welcome routines
- Finalising of daily banking and end of day cash up
- Assuring events signage for the following day is displayed correctly
- Maintaining stock at the tea points throughout the building and advising operations manager of usage to assure accurate stocktake
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Qualifications
- Excellent communication skills to staff and clients
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Demonstrate a high level of organisation
- Excellent record keeping
- To be willing to work the hours and the needs of the business
- To be able to work under pressure and to cope with any unforeseen circumstances i.e. Holiday requirements, sickness, etc.
- To have a positive and cooperative attitude
Additional Information
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!
Employment Type: Permanent
Hours Per Week: 40
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