POSITION SUMMARY

• Patrol all areas of the property; secure rooms; assist guests with room access.

• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.

• Monitor Closed Circuit Televisions and alarm systems.

• Authorize, monitor, and document access to secured areas.

• Assist guests/employees during emergency situations.

• Respond to accidents, contact EMS or administer first aid/CPR as required.

• Gather information and complete reports.

• Maintain confidentiality of reports/documents, release information to authorized individuals.

• Defuse disturbances in accordance with company policies and procedures.

• Resolve safety hazard situations.

• Handle all interruptions and complaints.

• Escort unwelcome persons from the property.

• Ensure compliance with alcoholic beverage control laws.

• Call for assistance using proper code responses.

• Provide proper paperwork to employees.

• Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

• Ensure adherence to quality expectations and standards.

• In addition, some states may have additional licensing/registration requirements to be considered for this position.

• Read and visually verify information in a variety of formats (e.g., small print).

• Visually inspect tools, equipment, or machines (e.g., to identify defects).

• Enter and locate work-related information using computers and/or point of sale systems.

• Move at a speed required to respond to work situations (e.g., run, walk, jog).

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Move through narrow, confined, or elevated spaces.

• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Perform other reasonable job duties as requested by Supervisors.