AO
Night Shift Supervisor
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Job Overview
About The Role
As a Night Shift Supervisor, you'll be responsible for ensuring the seamless operation of the warehouse, with a focus on efficiency and compliance with operational standards. Supporting all areas of the warehouse, you will report directly to the Depot Manager. You’ll excel under pressure, delivering results while adapting quickly to challenges. With a focus on driving operational success, you'll work to enhance the customer experience and step in to cover managerial duties when needed. Additionally, you'll be responsible for overseeing the 3rd party logistics operation, ensuring smooth coordination and timely execution of all logistics functions.
Salary: £ 17.37 per hour
Shift pattern: 4 on 4 off
Hours: 40.25 hours (6pm-6am)
Job type: Full time / Permanent contract
Location: Unit 1 G-Park, Whittle Road, Meir Park, Stoke-On-Trent, ST3 7TU
Here's What You Can Expect To Be Doing
- Complete incident reporting accurately and in a timely manner.
- Supervise and delegate daily tasks to ensure efficient operations.
- Be responsible for checking 3rd Party outbound and loads.
- Oversee the quality management of all tasks performed.
- Escalate stock, equipment and operational issues raised by the operational team.
- Monitor and report MHE equipment maintenance issues to the appropriate departments or management.
- Build, plan and oversee daily teams’ schedules, ensuring task allocation aligns with operational needs and targets.
- Take responsibility for managing the correct processing of any inbound stock.
- Complete stock checks and ensure that stock is managed accurately.
- Raise and report equipment maintenance issues to the appropriate department or management.
- Provide detailed daily handovers to Shift Manager.
- Compile and provide daily handovers to the shift manager to ensure smooth transition and operation.
- Be prepared to cover other operational management roles when required to maintain workflow.
- Recognise and appreciate staff contributions by issuing thank you cards.
- Administer documented discussions to support employee development and compliance.
- Conduct alcohol testing procedures in accordance with company policies.
- Manage and oversee informal Performance Improvement Plans (PIP) processes.
- Manage informal welfare processes to ensure staff well-being.
- Monitor and evaluate staff performance, providing constructive feedback.
- Conduct investigations into operational or staff-related concerns as needed.
- Oversee the safe operation of Material Handling Equipment (MHE) and ensure necessary safety interventions are in place.
- Manage and approve Holidays (up to 14 days) for the operation.
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A Few Things About You
- Ability to inspire and motivate a team to achieve goals.
- Strong time management skills to ensure tasks are completed efficiently.
- Confident in people management, with a fair and consistent approach.
- Effective communicator at all levels, both within the team and across departments.
- Highly organised and methodical in task execution.
- Solid understanding of all operational departments within the warehouse.
- Calm and focused under pressure, able to make decisions quickly.
- Strong problem-solving skills, able to find solutions independently.
- Proficient in Microsoft Office and warehouse management software.
- Skilled in managing daily performance metrics.
- Proven experience in leading and motivating a diverse team.
- Strong understanding of HR processes and how to apply them.
- Experience working under tight deadlines to achieve operational goals.
- Adaptable to fluctuating workloads and able to manage priorities effectively.
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A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
- 24 days holiday (Including Bank Holidays)
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
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