About You

We are looking for a confident, reliable and compassionate individual who can work independently and use sound judgement while supporting vulnerable people in a busy supported-housing environment. You will be able to remain calm when dealing with difficult or challenging situations and demonstrate excellent communication, interpersonal and administrative skills.

Skills And Competencies

• Excellent IT and administration skills, with strong attention to detail and the ability to maintain accurate records.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, including the ability to manage disputes, resolve conflict and de-escalate challenging situations.
• Ability to apply policies and procedures using sound judgement.
• Ability to work independently, take responsibility and follow instructions from your line manager when required.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to build positive relationships with residents, colleagues and other professionals.
• Good organisational and time-management skills, with a methodical approach to work.
• Customer-focused approach, with the ability to deal professionally and compassionately with difficult situations.

Personal Attributes

• Calm, confident and assertive, with the ability to handle conflict appropriately.
• Compassionate and respectful when working with people with support needs or who may be vulnerable.
• Committed to safeguarding children, young people and adults at risk.
• Committed to equality, diversity and treating people with dignity and respect.
• Able to work cooperatively as part of a team while also being comfortable working independently.
• Committed to the aims and purposes of YMCA Bournemouth and its Christian foundation.
• Resilient and able to respond appropriately to emergencies and unexpected situations.
• Physically able to work within a six-floor hostel and respond to an emergency evacuation where the lift cannot be used.

Essential

Qualifications and Experience

• Experience of working independently in a position of responsibility and/or supervising other team members.
• Experience of working with clients with support needs or vulnerable people in a strengths-based and trauma-informed way, or a willingness to learn and develop these approaches.
• Knowledge or understanding of adult safeguarding procedures.
• Basic knowledge of health and safety and fire safety procedures.
• Ability to work unsocial hours, including nights, weekends and bank holidays.
• Commitment to YMCA Bournemouth’s aims and purposes, equality and diversity.

Desirable

• Experience of working within a supported-housing setting.
• Knowledge of housing management procedures, tenancy/licence agreements, Housing Benefit, DWP benefits and Supporting People.
• Qualifications or training in areas such as welfare benefits, housing management, housing-related support, NVQ Level 3 Health and Social Care, team leading/management, SIA or First Aid.

If you’re a motivated, compassionate team player who can work confidently at night and wants to help create a safe and supportive environment for residents, we’d love to hear from you!

Why join YMCA Bournemouth?

• Contribute to meaningful services and make a lasting, positive impact
• Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
• Ongoing training and development opportunities to help you expand your skills and make an impact in your role
• Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services. Additional benefits include discounts on holiday clubs, swimming lessons, children’s activities, café purchases, room hire, wellbeing services and accommodation stays. Please note that employee benefits are subject to change.

Additional Information

The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance. Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date. The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers. If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly. Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.

How To Apply

Please click on the link below to complete a YMCA Bournemouth application form.

CLICK TO APPLY

Download Job Description

Download recruitment privacy notice

Download safeguarding policy