Mitie Cleaning & Hygiene Services
Nights Detailed Cleaner
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Job Overview
The role will require that you can work as part of a Team of Hosts who are responsible for maintaining all of the Internal and External detailed cleaning which will include high level areas to the high standards expected. Close co-operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater.
Main Duties
- Ensure that all Internal high level features are dust free as per the cleaning schedule.
- Ensure that all detailed cleaning is completed within the scheduled time frame.
- Ensure that the external welcome hall entrances are dust, grime, and algae free as per the cleaning schedule.
- Be the professional representative of Mitie at the centre at all times.
- Achieve high levels of customer satisfaction across all areas of our service to customers at the centre.
- Achieve continuous improvement in the quality and efficiency of our services and in customer satisfaction.
- Comply with Health & Safety at work regulations, fire regulations, and safe working practices.
- Maintain a friendly professional manner with all Guests, Clients, and Management at all times according to the high standard expected.
- Be responsible to comply with health and safety at work requirements, Fire Regulations, COSHH Regulations, and safe working practices, including the use of prescribed protective clothing or equipment.
- Comply with ISO 14001 Environmental Procedures.
- Work as part of a multi-skilled team, responding to calls from the Helpdesk, Control Room, Supervisors / Management.
- Ensure you are correctly dressed in accordance with the Styling Guide.
- Actively participate in delivering the Guest Service Experience at Bluewater.
- Participate in ensuring that Bluewater is a safe and non-threatening environment for all Guests.
- Be professional, pleasant, friendly, courteous, and helpful at all times whilst carrying out your duties.
- Undertake any ad-hoc duties that may be necessary during the course of your working shift.
- Ensure compliance with all health and safety legislation and Company policy.
- Operate machinery as instructed and trained in a safe and responsible manner.
- Undertake any ad-hoc duties that may be necessary during the course of your working shift.
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What we are looking for
Knowledge, Experience & Personal Skills
Essential
- Relevant Job experience, preferably in an Internal retail environment
- Have had health and safety training and understand the principles
Experience
- Following processes and being able to work with own initiative for periods of time
Personal Skills
- Empathy to Guests
- Excellent communicator
- Good team worker
- Strong customer service ethic
- Flexibility in working approach
- Sound interpersonal skills and attention to detail
- Good command of English Language
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Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to high street discounts through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000.
- Save-as-you-earn scheme and Mitie Matching Share Plan.
- Mitie Stars recognition program with cash prizes and a chance to win £10,000.
Training and Development
Progressing your career is a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
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