Incite-Insight.co.uk
NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern - £40k
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We are recruiting several NOC Engineers
We are recruiting several NOC Engineers to join the operations team of a growing technology infrastructure organisation.
You'll be responsible for monitoring business-critical infrastructure, responding to alerts and incidents, carrying out initial troubleshooting and ensuring issues are either resolved or quickly escalated to the appropriate technical teams.
This is a hands-on operational role and would suit someone from a NOC, data centre, infrastructure support, managed services, hosting or technical operations background.
The role
You'll
- Monitor network, server, compute, storage, power and environmental alerts
- Respond to incidents within agreed SLAs
- Troubleshoot and triage infrastructure issues
- Own and progress tickets through to resolution
- Escalate more complex incidents to engineering teams or third-party providers
- Coordinate site visits, maintenance and technical support
- Support outage management and root cause analysis
- Maintain accurate technical and incident documentation
- Carry out occasional hands-on data-centre tasks including basic cabling, racking and hardware checks
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What we're looking for
You'll need previous experience within a NOC, infrastructure support, managed services or technical support environment, together with:
- Experience or exposure to data-centre infrastructure
- Good Linux administration knowledge
- Experience with an ITSM/ticketing system such as ServiceNow, Jira Service Management, Freshservice or similar
- An understanding of networks, servers, storage and hardware troubleshooting
- The ability to work independently as part of a 24x7 shift operation
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Experience with monitoring platforms, cloud/hosting environments, scripting using Bash or Python, ITIL, HPC or GPU infrastructure would be advantageous.
You must hold a full UK driving licence, live within reasonable travelling distance of Bristol, and be capable of obtaining UK Security Clearance in the future.
This is an opportunity to join a growing infrastructure operation where you'll have genuine responsibility and the opportunity to develop your technical skills as the environment expands.
Salary: TBC
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