NOC Engineer

Department: Service Desk
Employment Type: Full Time
Location: Bishops Stortford, UK
Compensation: £35,000 - £42,000 / year

Description

As a Tier II NOC Engineer, you will be the key escalation point for complex network issues, delivering exceptional customer service while planning and implementing advanced technical solutions. With a strong focus on training, mentorship, and hands-on development, this role is ideal for someone passionate about networking, problem-solving, and accelerating their technical career.

Key Responsibilities

• Act as the initial technical escalation point within NOC, resolving complex and non-standard issues that cannot be resolved by lower technical tiers.
• Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET’s technical standards, are appropriately risk-assessed, and are fit for purpose before implementation.
• Take ownership of major incidents, driving investigation, resolution, communication, and root-cause analysis to a high professional standard.
• Provide technical guidance, mentoring, and support to your junior NOC colleagues.
• Maintain exceptional customer service standards, particularly in high-pressure or business-critical situations.
• Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes.
• Contribute to the improvement of processes, documentation, standards, and technical quality across the Service Desk.
• Represent ITVET’s values, professionalism, and technical excellence in all client interactions.