Substantial Group
NOC Engineer (Nights)
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NOC Engineer (Nights)
Department: Network Operations
Employment Type: Permanent - Full Time
Location: Remote
Compensation: £34,000 - £36,000 / year
Description
NOC Engineer - Nights
- Location: Remote, occasional travel when required for team meet ups/data Centre visits
- Salary: £34,000 - £36,000 per year + Shift allowance
- Hours: 4 on 4 off, Monday - Sunday shifts
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
About Netomnia:
Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future! We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.
Key Responsibilities
- Participate in 4 on 4 off night shifts
- Monitor the performance of our access and ISP networks, identifying, fixing and escalating issues to resolution
- Collaborate with internal teams and third-party vendors to troubleshoot and resolve customer-impacting incidents
- Support the deployment of new infrastructure, including access Points of Presence (POPs) or data centres (DC)
- Contribute to the continuous improvement of monitoring tools and operational workflows to enhance network visibility and efficiency
- Provide support for our platforms, primarily Linux-based systems deployed both on-premises and in AWS
- Carry out standard changes on the network during planned works windows in assistance with the senior NOC engineer(s) and or network engineering team
- Provide support to the field/install/maintenance team(s) with technical support
- Provide support for the customer service team(s) with technical support
- Manage outages to resolution keeping the stakeholders updated while following the incident management process
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Skills, Knowledge & Expertise
- Experience working in a service provider (SP) or ISP environment, or supporting production networks
- Familiarity with network protocols and technologies such as BGP, MPLS, and XGS-PON
- Basic knowledge of Linux systems and cloud platforms (AWS preferred)
- Scripting or automation experience with Python would be useful
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Job Benefits
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
Like what you see? Here’s what happens next:
- Send us your application via our Careers Site or Job Boards.
- Recruitment screens your application against our essential criteria.
- Hear back from us within 2-3 days of application submission with an outcome/next step.
- If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group or Lily Pelser
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