Gamma Recruitment Team
NOC Manager
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About Gamma
At Gamma, we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
The Role
This is a critical role that will oversee the day-to-day operations, maintenance, and optimization of our critical Voice & IP Platform/Network infrastructure.
This role is pivotal in ensuring the platform's stability, performance, and scalability to support our business objectives.
You will be reporting into the Head of Product & Voice Ops.
Key Responsibilities
- Oversee the overall health, performance, and availability of our Core Platform/Network infrastructure
- Lead incident response and resolution, minimizing downtime and impact on users
- Continuously monitor and optimize platform performance through performance tuning and capacity adjustments
- Identify and implement automation opportunities to improve efficiency and reduce errors
- Manage and develop a team of Duty Managers & Lead Platform Engineers, ensuring high performance
- Develop personal and team growth strategies for the NOC Engineering team
- Oversee integration of operational support functions into the NOC Engineering team
- Collaborate closely with development, engineering, and other teams to align the platform with business goals
- Identify and implement strategies to improve service quality by enhancing maintenance and troubleshooting processes
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Essential Skills & Experience
- Proven experience managing a team responsible for managing & operating large-scale telco/IP networks
- Experience planning, preparing, and implementing configuration changes across various components of Core Network Infrastructure (e.g., SBC’s, Juniper Routers, Telco-grade PBX systems)
- Familiarity with modern DevOps practices and tooling
- Experience developing and implementing training and development plans for teams and individuals
- Ability to work under pressure and in a fast-paced, changeable environment
- Self-starting, proactive, highly organized, and capable of collaborating well at all organizational levels
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About Gamma
Benefits
- 25 days annual leave + birthday leave
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
Additional Notes
- All candidates must be eligible to work in the UK and pass a basic DBS check
- Role is hybrid (3 days onsite at our Manchester office)
- If you don’t meet every requirement, but still feel you could thrive in this role, we encourage you to apply
Gamma is an equal-opportunity employer, committed to building diverse, inclusive teams. We welcome applicants from all backgrounds, particularly those underrepresented in our industry, and foster a family-friendly culture with trust, autonomy, and flexibility to support work-life balance.
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