ITVET
NOC Senior Engineer
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NOC Senior Engineer
Department
Service Desk
Employment Type
Full Time
Location
Bishops Stortford, UK
Compensation
£43,000 - £50,000 / year
Description
Join a highly skilled and development-focused Network Operations Centre (NOC) team where learning, collaboration, and technical growth are at the heart of everything we do. As a Tier II NOC Engineer, you will play a key role in resolving complex network issues, delivering technical change requests, and acting as the primary escalation point for networking-related incidents, all while providing exceptional service to our customers.
Key Responsibilities
- Act as the final technical escalation point within NOC, resolving the most complex and non-standard issues that cannot be resolved by lower technical tiers
- Act as a key technical authority for Change Requests and Technical Validations, ensuring all changes meet ITVET’s technical standards, are appropriately risk-assessed, and are fit for purpose before implementation
- Take ownership of major incidents, driving investigation, resolution, communication and root-cause analysis to a high professional standard
- Provide technical guidance, mentoring, and support to your junior NOC colleagues
- Maintain exceptional customer service standards, particularly in high-pressure or business-critical situations
- Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes
- Contribute to the improvement of processes, documentation, standards, and technical quality across the Service Desk
- Represent ITVET’s values, professionalism, and technical excellence in all client interactions
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Skills, Knowledge and Expertise
- Experience within a more senior IT role, ideally within an MSP, with significant exposure to network troubleshooting and implementation
- Proven ability to diagnose and resolve complex technical issues across a broad technology stack
- Calm, logical, and methodical under pressure, with strong troubleshooting instincts
- Confident making technical decisions and taking ownership of outcomes
- Excellent communicator, able to explain complex technical issues clearly tailored to both technical and non-technical audiences
- Approachable, supportive, and collaborative - someone others naturally escalate to and trust
- Passionate about technology and continuously developing technical knowledge, with a love of problem solving
- Operate confidently across the full range of networking technologies:
- Networking - VLANs, DNS, DHCP, LAG, STP, stacking
- Firewalling - NAT, ACL, HA, VRRP, VPN, routing, routed subnetting
- Telephony & Connectivity - SIP, PBX systems, leased lines, xDSL, RO2
- WiFi - Wireless network optimisation, 802.1x, analytics, reporting
- Depth of knowledge is expected in multiple areas, with the ability to lead investigations rather than follow runbooks
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Benefits
- A supportive, inclusive workplace culture
- Pension
- Life Assurance
- Critical Life Cover
- Private Healthcare
- 34 Days Holiday
- Profit share scheme
- Fitness expense scheme
- Eye and Dental Vouchers
- Breakfast/Lunch in office
- Perk Stack - Benefits platform
- Hands-on experience in a professional IT Managed Services environment
- Mentoring and support from experienced IT professionals
- Regular training and development opportunities
- Employee Assistance Programme
- Social Events
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