Cognitive Group | Part of the Focus Cloud Group
NOC Service Design Specialist
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About the Role/Company
NOC Service Design Specialist
SC Clearance required
Location: Hybrid (3 days onsite)
Contract length: 6 - 18 months
Security Clearance: Active SC Clearance required (DV eligibility highly desirable)
About the Role
We are seeking an experienced NOC Service Design Specialist to support the development and operation of a critical, large-scale technology environment. This is an exciting opportunity to play a key role in shaping the service operating model for a 24/7 Network Operations Centre, ensuring new and existing services are designed, transitioned, and managed in line with industry best practices. Working within a highly secure and fast-paced environment, you will be responsible for defining service design standards, supporting operational readiness, and ensuring a seamless transition of services into live operation.
Responsibilities
- Develop and maintain service design processes, policies, and standards aligned to ITIL best practice.
- Design and define the operating model for a 24/7 Network Operations Centre.
- Engage with technical and business stakeholders to translate operational requirements into effective service designs.
- Support the development of business cases and service strategies for new capabilities and enhancements.
- Define support models, including responsibilities across 2nd, 3rd, and 4th line support functions.
- Assess existing monitoring and operational tooling, identifying gaps and recommending improvements.
- Produce and maintain Service Design Packages (SDPs) and supporting documentation.
- Ensure effective service transition processes and clear operational handovers.
- Manage and coordinate day-to-day activities for first-line operational resources.
- Identify and mitigate risks to service delivery, scalability, resilience, and security.
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Qualifications
- ITIL Foundation Certification (essential).
Required Skills
- Strong experience within IT Service Management (ITSM), particularly Service Design and Service Transition.
- Demonstrable experience designing services within a Network Operations Centre (NOC) or similar operational environment.
- Excellent understanding of ITIL Service Design principles and best practices.
- Strong stakeholder management and communication skills.
- Proven ability to produce high-quality service documentation and operational procedures.
- Strong analytical and problem-solving capabilities.
- Experience assessing operational tooling, monitoring solutions, and support models.
- Active SC Clearance is required.
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Preferred Skills
- ITIL Intermediate, Practitioner, or advanced Service Design qualifications.
- Experience working within highly secure or regulated environments.
- Degree in Computer Science, Information Technology, or a related discipline.
- Eligibility for, or previous experience working within, enhanced security-cleared environments.
Pay range and compensation package
- Opportunity to work on high-profile and mission-critical programmes.
- Exposure to complex operational and service design challenges.
- Collaborative and technically driven environment.
- Hybrid working arrangement.
- Long-term project engagement with significant impact.
Equal Opportunity Statement
If you are an experienced Service Design professional with a strong background in ITIL, ITSM, and Network Operations Centre environments, we'd love to hear from you. This is an excellent opportunity to contribute to the design and delivery of critical operational services within a secure and highly visible programme.
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