Royal Borough of Kensington and Chelsea
Notification and Support Officer (FTC ending 30/04/2027)
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Job Description
Support our community through sensitive data challenges with empathy, clarity and care.
As a Notification and Support Officer, you’ll help local residents navigate the impact of a complex data breach. We’re committed to providing clear, compassionate guidance and structured support when local people need it most.
Working Style
You’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you’re working in the office, remotely or collaborating across departments, you’ll be part of a dedicated team delivering an empathetic, well-governed response.
What You’ll Be Doing
Your focus will be leading the day-to-day operation of our notification and support function, ensuring enquiries, cases and support pathways are managed with care, precision and complete regulatory compliance. You’ll establish and maintain scalable support channels – including helplines, inboxes and case-management systems – triaging incoming queries so that complex or high-risk cases are escalated appropriately.
Collaboration is central to this role. A core part of your day will involve working closely with frontline services such as Children’s Services, Adults’ Social Care and Housing to ensure vulnerable individuals receive safe, tailored support. When complex cases arise, you’ll handle them directly, maintaining clear and auditable case records to meet strict legal and governance standards.
You’ll also monitor enquiry trends to help senior leadership understand performance insights and refine our pathways. By balancing operational rigor with genuine empathy, you’ll ensure our service upholds our council-wide commitment to care, competence and fairness.
For further details, please review the Job Description and Person Specification
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What You’ll Bring
You’ll bring a relevant operational, customer service, or equivalent experience delivering complex, people-focused services in a high-volume, sensitive or crisis-response environment. You have a proven track record of managing challenging, emotional conversations with compassion, clarity and professionalism, alongside a clear understanding of when to escalate safeguarding concerns.
A thorough, practical understanding of data protection, confidentiality and information governance will be beneficial, as is your ability to handle sensitive personal information with complete integrity. You’re skilled at analysing operational data to identify emerging risks, building constructive relationships across service boundaries and navigating complex case-management systems under regulatory scrutiny.
Most importantly, you’re someone who combines resilience with sound judgement – a thoughtful practitioner committed to equality, who ensures every resident is treated with dignity, respect and care.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
While operating in a heavily scrutinised and regulated field presents genuine challenges, this role offers a rare opportunity to develop specialised expertise in data breach response and public sector governance. You’ll join a supportive, collaborative team environment where knowledge is shared freely and colleagues look out for one another.
We offer a competitive salary alongside comprehensive wellbeing support and opportunities for professional development within a team that values open communication, continuous learning and practical action.
About Us
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Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
In this role, the 'we're all in' mindset means taking full ownership of complex, sensitive challenges when residents need clarity and support most. Operating in a high-scrutiny environment isn't always smooth sailing, but your calm, practical approach will help residents feel supported and understood. By committing fully to upholding rigorous standards and protecting vulnerable individuals, you'll help build trust in the Council while making a lasting difference to our community.
Interview Details & Role Requirements
This is a FTC ending 30th April 2027
A Standard DBS is required.
Interviews will be held w/c 31st August 2026
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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