National Parking Platform (NPP)
NPP Engagement Lead
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National Parking Platform (NPP) Engagement Lead
The British Parking Association (BPA) is a not-for-profit membership association representing the UK parking and mobility sector. Through collaboration, innovation and leadership, we support the delivery of smarter parking and transport services that benefit people, places and communities.
The National Parking Platform (NPP) is one of the most exciting and transformational programmes in the parking sector today. Backed by government, local authorities and industry, the NPP is changing how people pay for parking by creating a national platform that gives drivers greater choice, improves customer experience and encourages innovation across the market.
As the NPP continues to grow, we are looking for an Engagement Lead to help drive adoption across the UK and support local authorities on their journey to joining the platform.
The Position
This is an exciting opportunity to play a key role in a nationally significant programme that is reshaping the future of parking.
The Engagement Lead will be responsible for building relationships with local authorities, supporting them through the discovery and onboarding process, and helping them realise the benefits of joining the National Parking Platform. It is ideal for someone who enjoys meeting people, building partnerships and being part of a programme delivering genuine change across the UK.
Working closely with the Head of Engagement, the post holder will lead engagement activity with assigned authorities, coordinate onboarding activity, support contract progression and act as a trusted advisor throughout the customer journey.
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Responsible to:
Head of Engagement – National Parking Platform
Working closely with:
NPP Delivery Team, Local Authorities, Service Providers, Connected Suppliers, BPA colleagues and wider NPP stakeholders.
Key Responsibilities
Local Authority Engagement
- Lead engagement activity with assigned local authorities and support the growth of the National Parking Platform.
- Build and maintain positive relationships with local authority stakeholders
- Conduct discovery meetings to understand local authority requirements and objectives
- Identify and overcome barriers to adoption through engagement and collaboration
- Support local authorities throughout their decision-making process
- Maintain regular communication with prospective and existing operators
Relationship Management
- Act as a trusted point of contact for local authorities throughout their NPP journey.
- Develop strong working relationships with key stakeholders
- Manage engagement activity and follow-up actions
- Provide regular updates to the Head of Engagement on progress, opportunities and risks
- Represent the NPP at meetings, workshops, conferences and industry events
Contract Progression & Onboarding Support
- Support authorities from initial engagement through to contract signature and onboarding.
- Coordinate contract progression activities
- Support authorities through commercial discussions and approvals
- Liaise with internal teams to ensure a smooth transition into onboarding
- Develop authority-specific engagement timelines
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Strategic Engagement Delivery
- Support delivery of the wider NPP engagement strategy.
- Contribute to engagement campaigns and initiatives
- Share feedback and market intelligence gathered through engagement activity
- Identify opportunities to improve processes and stakeholder experience
- Support the development of case studies, success stories and best practice examples
- Work collaboratively across the NPP team to support strategic objectives
Person Specification
Essential
- Excellent stakeholder engagement and relationship management skills
- Strong presentation and communication skills
- Experience managing external client or customer relationships
- Ability to manage multiple projects and priorities simultaneously
- Commercial awareness and problem-solving ability
- Ability to work independently while contributing to a wider team
- Confident facilitating meetings and discussions with senior stakeholders
- Willingness to travel throughout the UK, including occasional overnight stays
Desirable
- Experience working with local authorities, public sector organisations or membership bodies
- Experience within parking, transport, mobility or technology sectors
- Understanding of digital transformation programmes
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