Nottingham University Hospitals NHS Trust
NRC Receptionist
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NRC Receptionist Role
Are you an enthusiastic admin and clerical professional, looking for a new challenge? We have an exciting new role working with complex rehabilitation patients at the National Rehabilitation Centre (NRC).
About the Role
The NRC Receptionist will be a key member of the team, welcoming patients, relatives, staff, and students to the building on a daily basis with enthusiasm and professionalism.
Key Responsibilities
- Work across our reception areas which span across 3 floors as a member of a wider reception, admin, and clerical team.
- Be actively involved in duties outlined in the attached Job Description, supporting the team to deliver innovation in rehabilitation care at a National Centre of Excellence.
- Greet patients, visitors, carers, and other users at reception, check their personal details are correct, and amend in Careflow/Nervecentre if necessary, ensuring patient confidentiality.
- Using Careflow, Nervecentre, or any other relevant electronic booking systems, arrange appointments for follow-up clinics as instructed by the medical/nursing staff and arrange transport as necessary.
- Add follow-ups to review lists for partially booked.
- Assist the in-patient team in providing a welcoming environment for all patients and their families and friends.
- Facilitate communication with all the care professionals, service departments, and relevant parties, receiving and relaying messages and other information.
- Support the NRC team in delivering administrative support on a daily basis.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
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Qualifications and Skills
- Excellent communication skills.
- A flexible approach.
- Ability to manage your own time and workload within a supportive team.
About the NRC
The NRC is a new, purpose-built 70-bed facility on the Stanford Hall Rehabilitation Estate near Loughborough, delivering a centre of excellence to improve rehabilitation services in England. It is co-located with the Defence Medical Rehabilitation Centre and will share some of the world-class rehabilitation facilities. Due to open late 2026.
Find out more at www.nationalrehabilitationcentre.nhs.uk.
Additional Information
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
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To support the National Rehabilitation Team (NRC) team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.
About NUH
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education, and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world-class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Contact Information
For further details / informal visits contact:
- Name: Lucy Gee
- Job Title: Service Manager
- Email Address: lucy.gee9@nhs.net
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