Blue Earth Diagnostics
Nuclear Medicine PET Clinical Application Specialist
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About Blue Earth Diagnostics:
At Blue Earth Diagnostics, our mission is to transform the clinical management of patients with cancer by developing innovative molecular imaging technologies. Our team is made up of industry leaders in the field of radiopharmaceutical development and commercialization. Blue Earth Diagnostics is a dynamic and growing company with an approved product already on the market in the USA and in Europe. Blue Earth Diagnostics is a subsidiary of Bracco Imaging S.p.A., a global leader in diagnostic imaging.
About the Role:
The Application Specialist role will provide customer support and education to Nuclear Medicine and PET customers to enhance customer satisfaction and further strengthen our level of service to existing, new, and potential customers and in particular key opinion leaders (KOLs) in Nuclear Medicine and Cardiology.
The Application Specialist is expected to interface and provide value and appropriate leadership across a continuum of both internal stakeholders (ex. Global Sales Organization and Marketing) and external stakeholders (ex. Nuclear Medicine and PET department staff, Cardiologists, and Radiologists) as well.
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Responsibilities:
- Provide full support for the prospective and current customers to include Cardiac PET introduction presentations, radiation safety, training and ongoing continuing education.
- Train all customer personnel on generators, infusion system operations, Cardiac PET image acquisition/processing parameters on the different camera/scanner models and appropriate safe handling of radioactive materials (ALARA).
- Act as the initial contact troubleshooting problems/issues to new and existing customers. This includes development and implementation of troubleshooting techniques to ensure thorough understanding of the issue which will lead to problem resolution.
- Serve as the primary liaison between Professional Services & customer base on generator or infusion cart problems/issues and complaints.
- Work collaboratively with the Bracco Accounts Manager at all points of the sales process. Jointly develop a strategy to achieve the yearly sales quota and targets for customer retention.
- Partner with the Global Marketing team and field sales organization to ensure customer satisfaction and loyalty.
- Represent the company at national and international meetings, including demonstrating the product, presenting information as required.
- Other duties as determined by business needs.
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Requirements:
- Radiographer or NM technician backgrounds
- Extensive knowledge in the NM field/world at Country level
- Working knowledge of a clinical /hospital environment
- BS/BA preferred
- Minimum 3 years’ experience in nuclear medicine imaging
- Experience with cardiac PET and/or Oncology preferred
- Experience with cardiac PET installations, applications, and/or troubleshooting preferred
- Domestic travel is required with possibility of international travel. Travel requirement over 50% and will include some weekends.
- Must have a clean driving record and valid driver’s license.
- Excellent oral & written communication skills. Ability to influence and build relationships/earn credibility quickly across broad global constituencies with competing priorities.
- Strong coaching, facilitation, and organizational skills; team player. Experience and skills with cross-functional and highly matrixed organizations.
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