Vonage
Number Operations Analyst - UK
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Number Operations Analyst
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Business Operations Mission
We enable Vonage’s operational scale and reliability through strong governance, data-driven decision-making, and deep functional expertise. Our focus is on building sustainable operations that support global growth and a high-quality customer experience.
Why this role matters
Numbering resources are foundational to our products, customer experience, and regulatory compliance. With licences to operate across multiple countries and partnerships with global carriers, we ensure the right numbers are available in the right locations at the right time — and efficiently managed throughout their lifecycle.
This role consists of managing the number inventory and associated operations (number provisioning and testing, regulatory compliance, Know Your Customer (KYC) processing, all porting aspects, migrations, troubleshooting, optimisation and automation).
What you will do
- Provisioning: Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. Process and validate customer orders across all Vonage application businesses, ensuring successful service enablement through testing.
- Line Number Porting (LNP): Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. Handle port out processing and escalations in adherence to regulatory lead times.
- Inventory Management: In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs.
- Regulatory Compliance: With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
- Migrations: When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings.
- Troubleshooting: Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems etc, when needed.
- Optimisation and Automation: Collaborate with internal team members to further streamline, enhance and automate operational tasks.
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What you will bring
- Industry Experience: Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP.
- Technical Awareness: Familiarity with SIP, VoIP, and legacy PSTN nuances.
- Tooling: Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.
- Soft Skills:
- High attention to detail, particularly in data and document handling
- Strong analytical and problem-solving skills
- Self-motivated with excellent time management and ability to manage competing priorities
- Comfortable working independently and managing operational queues
- Confident communicator across cross-functional teams
- Fluent English
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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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