HealthNet Homecare

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

Main Responsibilities

• To assist in providing Patient Support Programmes and, where required, assist with the development and implementation of Clinical Services within the organization.
• To ensure a high-quality service is always delivered, with successful achievement of KPIs and business requirements for Patient Support Programmes.
• To assist in providing excellent standards of patient care on behalf of the client and associated healthcare professionals in the UK.
• To be responsible, without supervision, for the teaching of patients/carers to self-administer therapy in accordance with service specific protocols.
• Participating in telephone calls and virtual calls as part of Patient Support Programmes.
• Participating in Clinical Governance activities, including clinical supervision.
• To assist in providing a solution that will support and assist the patient and the healthcare professional in delivering a seamless service between hospital and the home which drives treatment adherence and compliance, and enhances Quality of Life for the patient.
• Accurate recording of all patient care related activities in accordance with HealthNet SOPs, work instructions, professional and regulatory guidelines.
• Participating in setting and maintaining standards of professional competence and current nursing practices, working within The NMC code at all times.
• Maintaining own professional profile in relation to Continuing Professional Development, including the sharing of knowledge with the team to improve or enhance patient care, and ensuring best practice.
• Assist the Commercial Team and other team members in support of the patient care programmes, and customer interactions as required.
• Ensure that a high standard of service is established, and delivered at all times, for all customers and service users.
• Ensuring that all relevant information regarding patients is recorded, reported and, where necessary, acted upon to communicate any changes to the Consultant/GP and other team members as appropriate.
• Where provided or required for fulfilling the role, maintaining medical and ancillary supplies and ensuring medical equipment is maintained in good working order.
• Assist in the implementation of new business opportunities safely and effectively.
• To assist in promoting an organization environment that encourages positive staff morale and performance.
• To monitor and assist with the induction of newly appointed staff where requested.
• Where required, assist with the development of customer relationships with clients.