Nurse Assessor/Functional Specialist

About Capita HAAS

Capita delivers the Health Assessment Advisory Service (HAAS) on behalf of the government, providing expert clinical evaluations for individuals applying for benefits, including:

• Personal Independence Payment (PIP)
• Employment and Support Allowance (ESA)
• Universal Credit (UC)

We operate in a values-driven environment, guided by our Capita Values:

• Customers First
• Fearless Innovation
• Achieve Together
• Everyone is Valued

Are you a registered nurse looking for a better work/life balance? This role offers a structured, desk-based alternative to traditional shift work while making a meaningful impact.

The Role

As a Nurse Assessor/Functional Specialist, you’ll use your clinical expertise and analytical skills to:

• Conduct structured assessments via face-to-face meetings, video calls, or phone calls to evaluate how health conditions affect daily living.
• Produce detailed evidence-based reports (3,000–4,000 words) supporting DWP decisions on benefit entitlements.
• Provide clear clinical recommendations based on empirical findings.
• Meet targets of up to 3 assessments per day at assigned clinics, remotely, or in a hybrid format.
• Continuously expand your knowledge across a wide range of health conditions.

This role replaces hands-on patient care with analytical precision, empathy, and expert reporting—all within a structured 9am–5pm (weekday) working schedule (with occasional 8pm finishes).

Key Responsibilities

Assessment & Reporting

• Conduct in-depth, structured assessments of claimants’ conditions (in-person, via video calls, or over the phone)
• Observe, listen with empathy, and gather crucial information
• Analyse clinical documentation and evidence
• Write comprehensive written reports justifying decisional support
• Offer evidence-backed clinical reasoning to the Department for Work and Pensions (DWP)

Quality & Adaptability

• Maintain high accuracy while meeting structured targets
• Continuously update knowledge of health conditions, DWP policies, and care pathways
• Adhere to declaration standards, human rights, cultural competence, and anti-discrimination principles

About You – Criteria

To meet the core requirements, you’ll need:

• NMC register (RGN/RMN/RNLD) with a valid PIN and full practice status (no revalidation warnings or current restrictions)
• At least one year’s post-registration experience in nursing, relevant to clinical assessment
• Strong communication and interpersonal skills—expert in
  • Empathy-driven listening, questioning, and rapport-building
  • Clarity in written reports (3,000–4,000 words per assessment)
  • Concise, structured disaster (e.g., date, record completeness)
• Targeted workflow ability—comfortable meeting deadlines without compromising quality
• Good IT skills (proficient in Microsoft Office) and the ability to learn new systems quickly
• Unless you live and work near a dedicated clinic, a UK driving licence or secure transport access for assessments