Job Description

Job Responsibilities

Day to Day Duties to include, but not exhaustive:

• To provide remote advice for patients with long standing conditions linked to why they are being remotely monitored by the Luscii
• To support the patient by linking in with their GP Practice
• Input into holistic care plans, to ensure a focus on the individuals goals and support them to comply with the plan ultimately improving health outcomes
• Patient education and health promotion
• Work to attain the service KPIs and targets
• Ensure all patient contact is recorded in a timely manner on the IT systems to enable tracking of patient outcomes, both in real-time to support ongoing intervention planning and retrospectively to understand the impact of the service
• To ensure mandatory training is kept up to date
• Acknowledge and accommodate barriers to communication and understanding including speech, hearing, language and emotion.
• Flexibility in attending organised educational updates and eagerness to expand on current knowledge base and cascading new educational information to colleagues whenever possible
• To attend local practices to promote the home monitoring service as well as any relevant meetings and educational events.
• Inform the Clinical Manager of any untoward incidents
• Work within all relevant policies and procedural guidelines e.g., infection control, safeguarding, chaperoning and risk management

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Our Key Expectations

• Self-awareness Living authentically
• Adaptability- Being ready to adjust depending on the situation
• Openness What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit- Everyday should be an opportunity to act with kindness
• Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren’t here to be average, we’re here to be awesome!
• Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oomph: We have natural oompf! It’s infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification

Experience

Essential

• Experience of working in GP Practice or Community
• Able to perform telephone consultations
• Ability to take and record patient observations
• Health promotion
• Ability to work as a team member
• Able to exercise initiative in organisation and prioritising
• Good communication skills both written and oral
• Good Interpersonal skills
• Basic IT skills
• Confident in non-face to face consultations

Desirable

• Up to date with Mandatory Training including Safeguarding Level 3
• Evidence of chronic disease management
• Knowledge of Luscii and EMIS computer systems

Qualifications

Essential

• Good standard of general education
• Assistant practitioner or Nursing Associate qualification

Desirable

• Long Term Condition qualifications linked to level of practice

Other

Essential

• Willing / able to attend appropriate training
• Commitment to own personal development
• Enthusiastic and committed about the role
• Flexible
• Positive and confident disposition
• Commitment to personal and professional development
• Promote the Service with its ever expansion
• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.