R&D Partners
Nurse Educator
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Diabetes Specialist Nurse Educator
R&D Partners is seeking a Nurse Educator to join a leading pharmaceutical company. This role focuses on delivering high-quality training and education to healthcare professionals and individuals living with diabetes. The Nurse Educator will play a pivotal role in supporting the use of Continuous Glucose Monitoring (CGM) systems, ensuring confidence and improved outcomes for both patients and healthcare providers.
This is a field-based role primarily covering North England, with an ideal location in Manchester and flexibility to support nationally as needed.
Responsibilities
Training & Education
- Deliver engaging and effective training to healthcare professionals and patients in one-on-one and group settings.
- Adapt training styles to suit diverse audiences, ensuring knowledge retention and application in clinical practice and self-management.
- Utilize digital and remote training tools to support virtual education when necessary.
Patient Support & Empowerment
- Train patients and caregivers on the use of CGM systems and associated applications for effective diabetes management.
- Provide tailored training to patients initiating new technology, ensuring confidence in self-care.
- Approach patient education with empathy and understanding, fostering trust and improved outcomes.
- Collaborate with healthcare teams to improve patient adherence and outcomes through structured education programs and follow-ups.
Clinical Expertise & Support
- Offer expert technical guidance and support on CGM systems to healthcare professionals and patients.
- Provide on-site and remote support for CGM implementation and troubleshooting.
- Deliver proactive hypercare to maximize patient retention and satisfaction.
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Customer Relationship & Stakeholder Engagement
- Build strong relationships with patients and key stakeholders, including nurses, GPs, endocrinologists, and other healthcare professionals.
- Act as a trusted advisor, ensuring customer and patient needs are met through high-quality education and support.
- Support commercial teams by providing clinical insights and expertise during customer discussions.
Operational Effectiveness & CRM Management
- Maintain accurate training records and documentation in the Customer Relationship Management (CRM) system.
- Provide feedback to enhance CRM processes and improve efficiency.
- Monitor training effectiveness and gather feedback to continuously improve educational offerings.
Key Skills and Requirements
Qualifications & Experience
- Essential: Current or previously Registered Nurse (RN).
- Essential: Previous experience as a Diabetes Specialist Nurse (DSN) or equivalent, with a specialist qualification or significant experience in diabetes care.
- Experience delivering training to healthcare professionals and patients in both group and individual settings.
- Strong understanding of diabetes management, including medication, monitoring, and lifestyle interventions.
- Familiarity with NHS structures and processes in both primary and secondary care.
- Knowledge of CRM systems and experience maintaining customer interactions.
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Skills & Competencies
- Strong empathy and ability to support patients with a compassionate, patient-centered approach.
- Excellent communication and presentation skills.
- Outstanding organizational skills.
- Ability to simplify complex clinical concepts for diverse audiences.
- Strong problem-solving skills and ability to handle clinical inquiries effectively.
- Confident in using technology, including digital training platforms and remote learning tools.
- Ability to work independently while being a collaborative team player.
- Willingness to travel regularly, including overnight stays when required.
Additional Requirements
- Full UK driving license.
- Willingness to travel across all areas to cover training sessions.
- Potential out-of-hours support.
For more information, please contact Mandi Cakwe.
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page.
R&D Partners is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. R&D Partners is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.r-dpartners.com/privacy-policy/
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