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Nutanix Engineer / Networking IT Support Engineer - UK
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Nutanix Engineer / Networking IT Support Engineer - UK
Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)
Location: United Kingdom
Employment Type: Freelance (On-Call Basis)
Priority: Low
Requirements: ID/ Passport/ valid work permit and CCNA Certification
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Role Overview
We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.
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The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.
Key Responsibilities
- Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
- Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
- Perform system upgrades, patching, and lifecycle management activities.
- Troubleshoot and resolve hardware, software, virtualization, and network issues.
- Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
- Implement and support backup and disaster recovery solutions.
- Respond to critical incidents and service requests within agreed response times.
- Collaborate with global and regional teams on infrastructure and cloud-related projects.
- Maintain accurate technical documentation, incident reports, and service records.
- Ensure professional interaction with end users, stakeholders, and customers at all times.
Required Skills & Experience
- Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
- Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
- Experience supporting VMware and/or Hyper-V environments.
- Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
- Proven experience providing Break & Fix support in enterprise environments.
- Ability to diagnose and resolve complex infrastructure and networking issues.
- Experience with backup and disaster recovery solutions.
- Scripting experience with PowerShell and/or Python is advantageous.
Mandatory Requirements
- Valid CCNA Certification (Cisco Certified Network Associate).
Preferred Qualifications
- Nutanix Certification (NCP or equivalent).
Soft Skills
- Strong professionalism and customer-facing skills.
- Ability to remain calm and effective during critical incidents.
- Proactive problem-solving mindset.
- Strong organizational and time-management skills.
- Ability to work collaboratively within distributed teams.
- Commitment to delivering high-quality technical support and customer satisfaction.
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