Central and North West London NHS Foundation Trust
NWL CEG Clinical Facilitator
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Job Overview
Reporting to the Clinical Facilitation Manager for the Clinical Effectiveness Programme (CEP), the postholder will support the implementation and delivery of agreed programme priorities, embedding systematic improvement processes within primary care to ensure consistent, high-quality delivery across boroughs and neighbourhoods. While the role is primarily focused on North West London, its approaches and developments may be extended across the wider West North London ICB geography where appropriate.
The post holder will work closely with Primary Care Networks (PCNs) to support GP practices and contribute to the development of a successful ICS that improves health outcomes for residents across NWL. The programme builds on established models within NWL and elsewhere, integrating population health management and learning to support personal, organisational, and system development, and to drive continuous improvement in outcomes at neighbourhood and borough level.
They will be expected to work independently, within agreed objectives and governance arrangements, developing effective relationships with local practice teams and providing on-site or virtual support as required.
Main duties of the job
- Work collaboratively with borough-based Clinical Leads to implement and support practices, neighbourhood teams, and PCNs to deliver high-quality patient care
- Apply strong facilitation skills to engage practices and neighbourhood teams, embed clinically effective ways of working, promote best practice, and reduce unwarranted variation.
- Use knowledge of clinical systems (EMIS and SystmOne) to ensure practices and neighbourhoods can access and use appropriate resources.
- Provide support and training to help practices and neighbourhood teams to achieve improved outcomes against local service and population health objectives.
- Develop data-driven improvement plans for practices and neighbourhoods, providing facilitation and advice to meet quality improvement and contractual requirements
- Work closely with the multi-professional Clinical Effectiveness team to inform local benchmarking, neighbourhood prioritisation, and population health planning.
- Coordinate and manage practice and neighbourhood engagement meetings and visits to understand local challenges, agree improvement priorities, and support the adoption of best practice
- Analyse performance, capacity, demand, and population health data to assess progress and identify opportunities for collaborative working across neighbourhoods and the borough.
- Support change management by encouraging innovation and testing new approaches to care delivery.
- Act as project lead for defined borough-level clinical effectiveness workstreams.
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Working for our organisation
Our Vision
Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high-quality healthcare and personal support.
Our Values
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
Detailed Job Description And Main Responsibilities
For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.
Person specification
Education and Experience
Essential criteria
- Degree or demonstrable equivalent experience
- Evidence of continued professional development
Desirable criteria
- Leadership or management qualification
- Project management qualification (e.g. PRINCE2)
- Training in leadership, facilitation, or change management
- Training in public health or population health management
Experience
Essential criteria
- Experience of facilitating and supporting change working with operational teams to improve ways of working
- Demonstrated experience of coordinating defined pieces of work or improvement activity within complex environments, under agreed direction or governance
- Experience of supporting the implementation of agreed processes and procedures, helping teams embed new ways of working
- Experience of engaging stakeholders, gathering feedback, and supporting change and improvement initiatives
- Experience of identifying, recording, and escalating risks and issues appropriately, contributing to logs and progress updates
- Experience of supporting budget monitoring or business planning activity, such as tracking expenditure or providing information, without financial accountability
- Experience of drafting reports, briefing papers, and correspondence for senior colleagues and stakeholders
- Experience of supporting and enabling staff through guidance, facilitation, or informal training activities
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Desirable criteria
- Leadership or management qualification
- Experience of working within Primary Care, including a demonstrable working knowledge of GP clinical systems (e.g. EMIS, SystmOne)
Skills and knowledge
Essential criteria
- Strong facilitation, organisation, and coordination skills, enabling teams to deliver agreed improvements in challenging environments
- Demonstrable working knowledge of quality improvement methodologies and service improvement tools, applied in a facilitative capacity
- Ability to collect, analyse, and present data from multiple sources to support improvement activity and informed discussion
- Ability to build and maintain effective working relationships across organisations and professional groups
- Confident communicator, able to adapt communication style in challenging or sensitive situations
- Ability to support project delivery using recognised project management tools and approaches (e.g. PRINCE2), without ownership of projects or programmes
- Ability to plan and prioritise own workload, managing multiple pieces of work to agreed timescales
- Ability to produce clear documentation, including action plans, reports, and summaries, to tight deadlines
- Excellent IT skills, particularly in Microsoft Office, including advanced use of Excel to analyse and summarise data
Desirable criteria
- Good understanding of Primary Care, including the role of national and local services in patient care and practice finance
- Knowledge of clinical coding systems (e.g. SNOMED) and ability to interpret relevant business rules
- Understanding of primary care data quality and its importance for service delivery and funding
- Strong working knowledge of clinical systems and tools (e.g. templates, searches) that impact practice performance
- Awareness of contracting and commissioning arrangements within Primary Care
- Numerate, with an understanding of practice finance and funding mechanisms (e.g. QOF) sufficient to support improvement work
Attitudes, aptitudes, personal characteristics
Essential criteria
- Enthusiastic, flexible, and proactive, with a positive and solution-focused approach to work
- Able to travel and work at place within new GP practices on a weekly basis
- Relationship focused and keen to build direct trusted relationships with both clinical and non-clinical members of place-based teams
- Able to work effectively as part of a team and support others
- Resilient and able to work effectively under pressure and changing priorities
- Self-motivated and able to work with a high degree of autonomy within agreed parameters
- Strong interpersonal skills with the ability to build constructive, professional relationships
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