Job Description

Summary of Role

This role sits within Sage’s Global Finance organisation and supports the Credit Notes & Refunds function within a transforming Order to Cash (O2C) environment. Working across Southern Europe on a 12-month fixed-term contract, you’ll help ensure smooth and accurate financial operations while contributing to process improvement, operational stability, and a positive customer experience across an international finance environment.

These positions are 9 and 12 month FTC.

This is a hybrid role based 3 days per week in our Newcastle office.

Key Responsibilities

What I will be doing

• You’ll manage the day-to-day processing of credit notes, refunds, and related receivables accounting activities, ensuring transactions are accurate, compliant, and completed on time. This includes handling high volumes of requests from Sales, Customer Service, and Collections teams, processing customer refunds, reconciling accounts, and posting manual adjustments where needed.
• You’ll also support reporting and analysis by maintaining Excel-based dashboards and operational reports that provide visibility on trends, controls, ageing, and operational risks. Alongside operational delivery, you’ll work closely with Finance, Sales, and Customer Operations teams to resolve disputes, improve processes, and support wider O2C transformation initiatives.
• The role also involves helping formalise procedures, contributing ideas for automation and process optimisation, and supporting the use of AI and digital tools to improve efficiency and operational performance.