Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

Job Summary

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a talented and proactive Observability Engineer to join our dynamic global team. You will be passionate about data driven decisions, automation, and committed to continuous improvement. In this pivotal role, you will be instrumental in building, maintaining, and enhancing the comprehensive observability solutions that ensure the reliability, performance, and scalability of our critical IT systems and applications across the globe. You'll work at the intersection of technology and the vibrant world of music, providing deep insights that drive operational excellence and enable rapid response to any challenge.

Job Functions

• Design & Implementation: Working with the team to ensure our observability stack provides world-class services through the design, implementation, and continuous improvement of our environment, encompassing monitoring, logging, tracing, and alerting systems across diverse cloud-native, on-premise, and hybrid environments.
• Innovate with Tooling: Evaluate, select, and implement leading observability tools and platforms (e.g., Dynatrace, AWS Cloudwatch, Prometheus, Grafana, ELK Stack, Splunk, OpenTelemetry), and automate our observability pipelines and alerting mechanisms working with development teams to ensure.
• Champion Best Practices: Help define, enforce, and advocate for observability standards and best practices across all engineering and operations teams, ensuring consistent instrumentation and visibility throughout our global organization.
• Develop Robust Monitoring: Create and maintain powerful monitoring solutions, intuitive dashboards, and automated alerts to provide real-time insights into system health, performance, and availability.
• Drive Incident Resolution: Work with the Operations teams to utilizing telemetry data for swift diagnosis and resolution, and conducting post-incident reviews to enhance our systems.
• Collaborate & Empower: Partner across other teams in the wider UMG global Technology team to drive positive change, influencing and driving best practice within the Observability space for their ultimate benefit. Working closely with development, SRE, and infrastructure teams to embed observability throughout the entire technology lifecycle, empowering teams with the insights they need.
• Optimize Performance: Analyze telemetry data to identify and resolve performance bottlenecks, optimize resource allocation, and fine-tune configurations for peak efficiency.
• Support Compliance & Security: Contribute to our compliance and security efforts through effective log management and integration with SIEM systems.