HCLTech
Observability SRE
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We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Job Title: Observability SRE
Department: Group Platform Services & Engineering
Location: London, UK
Employment Type: Fixed term contract (12 months duration)
Job type: Onsite
Job/Group Overview:
SRE within the Group Platform Services & Engineering division which provides the common services to Development, Infrastructure and Production Services. This is an SRE/support position responsible for administering and supporting Production environment as well as engineering reliability into the products / services we support i.e. monitoring & observability platform. The successful candidate will have a vital role in shaping future monitoring strategy and direction.
A fantastic opportunity for somebody with 3+ years IT experience to work with state-of-the-art technologies to deliver industry leading solutions in the Telemetry, Observability and Monitoring space. The successful candidate would join a team of enthusiastic, creative and forward-thinking SRE in the UK who are working in tandem with the engineers to radically transform how the Group manages the operation of its estate. The position is within a global team consisting of 20 team members, across Engineering and SRE, bringing change across the organisation. The candidate will work closely with their peers in other regions as well as other teams to facilitate the strategic objectives of the team. The challenges we strive to solve include availability, scalability and performance related to delivering a platform used by the entire Group.
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The observability platform consists of a combination of platforms and frameworks from in-house, vendors, and open source. These include:
- Grafana LGTM stack (open source)
- RightITNow, EverBridge, Sentinel (3rd Party tools)
- AMBER, Bing, MCM, CMS (homegrown)
Responsibilities:
- Cross functional engagement to champion and provide necessary support for the adoption of TOM platform across the group of companies.
- Gain understanding of the various tools and frameworks that together provide observability and notification service to the organization and assist development and production support teams with queries / issues related to their usage of our platform.
- Act as custodian of production environment and engage within the team and outside, if need be, towards building and maintaining robust, scalable, highly available production systems in accordance with our service level objectives.
- Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence.
- Pushing out changes and releases to production environment reliably via effective change and release management.
- Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again.
- Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their priority, the drivers for which should be production stability and user satisfaction.
- Continuous and effective engagement with users, with the required empathy, providing the right guidance so as to provide a good customer experience.
- Collaborate in a global agile team environment using established support practices, participating in sprint planning, reviews, and continuous improvement initiatives.
- Build and maintain scalable, reliable monitoring solutions that support global infrastructure.
- Engage with engineers, architect towards contributing to architectural decisions that influence the future direction of observability platform.
- Champion observability best practices across the organization, helping teams leverage data-driven insights to improve system reliability and performance.
- Partner with engineers as needed to optimize operational efficiency and enhance system resilience.
- Effectively leveraging AI tools such as Claude, CoPilot etc. with adequate guardrails to bring efficiencies into operational processes in a consistent, repeatable and risk averse manner.
- Mentor and guide other SREs, sharing your knowledge and expertise across other team members for the benefit of the team.
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Requirements (indicate mandatory and/or preferred):
Mandatory:
- Minimum 2 years’ experience with Grafana or any other modern observability tools in an administrative capacity for a medium/large scale enterprise.
- At least 2 years’ exposure to Linux OS with a decent hold on general purpose troubleshooting and day to day commands.
- Exposure to one or more of following – Python / Ansible.
- Production support experience – Request handling, incident management, problem management, change management, release management, on-call handling, user engagement, responding to alerts etc.
- Good communication and interpersonal skills.
- Strong analytical and trouble-shooting skills, with the ability to exercise mature judgement.
- Basic understanding of cloud platforms.
- Basic understanding of CI/CD tools such as GitLab, Jenkins, Ansible, Nexus etc.
- Good Team player.
Preferred:
- Understanding of Open Telemetry standards.
- Understanding of containerization technologies such as Kubernetes, EKS, Docker etc.
- Supporting a medium / large scale production environment.
- Exposure to AI tools and their usage for increasing work efficiency.
- Knowledge of ITIL.
- Decent understanding of DB Platforms – Sybase / MySQL / MSSQL – general RDBMS concepts, SQL.
- Collaboration Tools – Confluence / JIRA.
- Basic knowledge of / familiarity with other infrastructure technologies such as Middleware (ActiveMQ / Solace / EMS / Tibco etc.), Web servers, Load balancers, Directory Services etc.
- Experience working with a globally dispersed team.
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