Ocean Export Operator

Salary: Up to £40,000

Location: Tilbury

Working Pattern: 4 days office based, 1 day p/w from home

Start: ASAP

Are you a motivated export operations professional, looking to take the next step in your logistics career? On behalf of our client, we are looking to appoint an Ocean Export Operator. This is a full-time, permanent position working four days per week from their office based in Tilbury and from home one day per week.

We are working with a fast-growing, high-performing logistics company that has built its reputation on exceptional service, operational excellence, and a dynamic growth strategy. With a focus on innovation, efficiency, and customer satisfaction, this is an opportunity to join a team that is scaling rapidly and recognised by industry leaders for its performance.

What You'll Do

As Ocean Export Operator, you will be responsible for managing export sea freight shipments from booking through to final destination, ensuring a seamless service for customers while maintaining excellent communication with shipping lines, hauliers, and overseas partners.

Duties Include

• Negotiate and book cargo with shipping lines.
• Assist with the preparation and checking of export documentation including Bills of Lading, Health Certificates, Certificates of Origin, and other shipping documentation as required.
• Coordinate the collection/delivery process and manage this until the final destination.
• Monitor shipments from booking through to final delivery at destination.
• Ensure shipments load and sail as planned, proactively resolving any issues or delays. Track shipments until arrival at the final destination, keeping customers informed throughout.
• Verify supplier invoices and investigate or resolve any invoice discrepancies.
• Handle shipment-related queries efficiently, identifying solutions while providing regular updates to customers.
• Deliver exceptional customer service and ongoing support throughout the customers export journey.
• Provide support to colleagues, team leaders, and management to ensure the smooth running of the department.
• Ensure all work complies with company procedures, shipping line requirements, industry regulations, and customer-specific requirements, whilst maintaining accuracy and compliance throughout the full export process.