About the Role

Fully remote delivery process embedded with professional work coaches and training whilst learning on the job within the office.

You will gain your Level 3 Freight qualification and have the opportunity to progress within the company.

Wage

• £15,808 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)
• Pay review after probation and dependant on successful applicants age

Training Course

• International freight forwarding specialist (level 3)

Hours

• 08:30 - 17:00, Monday to Friday. 38 hours a week

Start Date

• Monday 24 August 2026

Duration

• 1 year 6 months

Positions Available

• 1

What You'll Do at Work

• Arrange shipment from start to finish following standard operating procedures and ensuring all documents compliant with regulations and legal requirements.
• Create and operate daily tasks within Cargowise/PAVE/Outlook and Teams
• Monitor/track current shipments, updating clients
• Liaising with colleagues, overseas agents, customers and suppliers
• Maintain company and industry compliance and regulations, undertaking any training required
• Providing a high level of customer service
• Understand and adhere with company values
• Handle/resolve any queries and escalate where necessary
• Stay updated on industry trends, market conditions, and competition
• Collaborate with various departments to streamline processes and improve operational efficiency
• Assist and provide cover in other areas of the department
• Receive, process and approve or query supplier invoices via RAFT system
• Ability to work effectively in a team whilst also being self sufficient
• Assisting management
• Work through and complete BIFA freight forwarding Apprenticeship course alongside day-to-day duties

Where You'll Work

• Unit 7 Turnberry Business Park
• Gildersome
• LS27 7LE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

• SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training Course

• International freight forwarding specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course Contents

• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air. Use and adapt terminology appropriate to the air freight industry.
• Air. Select and use documentation appropriate to the air freight industry.
• Ocean. Use and adapt terminology appropriate to the ocean freight industry.
• Ocean. Select and use documentation appropriate to the ocean freight industry.
• Road. Use and adapt terminology appropriate to the road freight industry.
• Road. Select and use documentation appropriate to the road freight industry.
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.