Headford Group Ltd
Ocean Freight Import Operator
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Ocean Freight Import Operator
Role Overview
Our client is seeking a capable and commercially minded Ocean Freight Import Operator to join a growing Birmingham team. This is not a purely operational role — we are looking for someone who understands the commercial impact of their decisions, takes ownership of shipments end-to-end, and contributes to profitability, efficiency, and customer retention.
Key Responsibilities
Operations
- Manage end-to-end ocean import shipments (FCL & LCL)
- Liaise with overseas agents for pre-alerts, documentation, and updates
- Coordinate customs clearance, delivery, and final-mile logistics
- Work with shipping lines, hauliers, and warehouses
- Proactively manage delays, issues, and service disruptions
- Maintain accurate job costing and shipment records
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Commercial & Cost Control
- Ensure shipments are handled in a cost-efficient and profitable manner
- Check supplier invoices and protect agreed buy rates
- Raise accurate customer invoices and maintain margin control
- Identify opportunities to add value or upsell services
- Challenge supplier costs where commercially beneficial
Customer Service & Relationship Management
- Act as a key point of contact for customers
- Deliver high levels of proactive communication and service
- Build strong relationships to support client retention
- Handle queries and issues with a solutions-driven approach
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Compliance & Documentation
- Ensure full compliance with UK import and customs regulations
- Manage shipping documentation (B/L, invoices, declarations)
- Maintain accuracy to avoid delays, penalties, or additional costs
Skills & Experience
- 3–5 years’ experience in ocean freight, preferably in imports
- Strong understanding of FCL & LCL processes
- Commercial awareness with a focus on profitability and cost control
- Good systems skills
- Ability to handle multiple shipments under pressure
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