Back Office Administration Apprentice

Silverstars Care
Sherborne (DT9 4JW)
Closes in 15 days (Thursday 15 October 2026 at 11:59pm)
Posted on 29 September 2026

Summary

Support the team with admin duties, including answering phone calls, responding to emails, updating records, preparing documents, and producing newsletters. The apprentice will assist management, help organise the daily running of the office, prepare rooms for meetings, take accurate meeting minutes, and provide a friendly welcome to visitors.

Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)

Training
Business administrator (level 3)
Approximately 30 hours per week, including occasional Saturday work. No finish time later than 6pm.
30 hours a week
Start date: Monday 2 November 2026
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Supporting manager and office team
• Keeping on top of all admin duties
• Learning while working in an award-winning team
• Preparing and auditing documents

Where you'll work

Coldharbour Business Park
Sherborne
DT9 4JW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
YEOVIL COLLEGE

Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation to:
  • Write letters or emails
  • Create proposals
  • Perform financial processes
  • Record and analyse data
• Examples include MS Office or equivalent packages
• Able to choose the most appropriate IT solution to suit the business problem
• Able to update and review databases, record information, and produce data analysis where required
• Produces accurate records and documents including:
  • Emails
  • Letters
  • Files
  • Payments
  • Reports and proposals
• Makes recommendations for improvements and present solutions to management
• Drafts correspondence, writes reports, and able to review others' work
• Maintains records and files, handles confidential information in compliance with the organisation's procedures
• Coaches others in the processes required to complete these tasks
• Exercises proactivity and good judgement
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way
• Seeks advice of more experienced team members when appropriate
• Builds and maintains positive relationships within their own team and across the organisation
• Demonstrates ability to influence and challenge appropriately
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms
• Uses the most appropriate channels to communicate effectively
• Demonstrates agility and confidence in communications, carrying authority appropriately
• Understands and applies social media solutions appropriately
• Answers questions from inside and outside of the organisation, representing the organisation or department
• Completes tasks to a high standard
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work
• Is able to review processes autonomously and make suggestions for improvements
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation)
• Manages resources e.g. equipment or facilities
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate
• Takes responsibility for logistics e.g. travel and accommodation
• Uses relevant project management principles and tools to scope, plan, monitor, and report
• Plans required resources to successfully deliver projects
• Undertakes and leads projects as and when required