Summary Of Role

The Office Administrator plays a crucial role in maintaining day-to-day business operations, serving as the primary point of contact for visitors and callers, and supporting internal departments with administrative workflows. Key duties include accurate sales order processing within NetSuite ERP, office logistics, event and meeting coordination, and new starter onboarding.

Key Responsibilities

• Sales Order Management: Accurately input and process all incoming sales orders directly into NetSuite ERP
• Data Integrity: Verify order details, cross-check product codes and pricing, and resolve order discrepancies with relevant sales staff or customers
• Report Generation: Assist managers and departments by pulling, compiling, and formatting reports from NetSuite, CRM, and other administrative systems
• Front-of-House Management: Warmly greet and check in all visitors, clients, and contractors, ensuring safety and guest protocols are followed
• Incoming Calls: Answer all incoming primary phone calls, address basic inquiries, and route calls and messages accurately
• Stock & Supplies: Monitor inventory levels for office supplies, stationery, and kitchen consumables, placing restocking orders to maintain inventory
• Meeting Room Setup: Prepare meeting rooms ahead of scheduled sessions (configuring furniture and ensuring supplies are stocked)
• Catering & Hospitality: Organise lunches, refreshments, and catering arrangements for internal meetings, client visits, and company events
• External Seminar Support: Coordinate administrative tasks for external representatives attending or hosting seminars
• Travel Booking: Manage and book travel arrangements, including accommodations, rail/flight bookings, and transport for team members and leadership
• New Starter Setup: Coordinate administrative onboarding for new hires (preparing welcome packs, arranging workstations, ordering required supplies, and scheduling orientation slots)
• Social Events & Fundraising: Support with organising company social events and the annual fundraiser