Office Administrator

Professional Role Players (PRP)

PRP is the UK’s largest provider of professional role players, with almost 30 years’ experience delivering role play for healthcare, education, assessment and professional training organisations across the UK. We are a friendly, family-run business with a nationwide network of thousands of professional role players. We pride ourselves on providing an exceptionally high standard of service to both our clients and role players.

The Role

We are looking for an organised, enthusiastic and approachable Office Administrator to join our growing team. We are looking for someone who is highly organised, confident communicating with people, comfortable working in a busy environment and, most importantly, takes pride in doing things properly.

Reporting directly to the Director of Operations, the Office Administrator will work closely with our Project Managers and wider Operations Team, providing administrative support for the successful delivery of client projects.

A key part of the position will be supporting the recruitment, onboarding, training and ongoing compliance of PRP's nationwide network of role players.

Key Responsibilities

• Taking daily confirmations from role players and accurately updating our database
• Carrying out role player availability checks to support Project Managers with upcoming bookings
• Working closely with Project Managers to provide administrative support across client projects
• Supporting the recruitment and onboarding of new role players
• Coordinating and administering BPSS pre-employment checks and ensuring the required documentation is obtained and recorded
• Supporting other role player screening and compliance requirements
• Monitoring completion and renewal of required role player training
• Maintaining accurate and up-to-date role player profiles, training records and compliance information
• Following up with role players where documentation, screening or training requirements are outstanding
• Supporting the administration of PRP's role player training programme
• Maintaining accurate information across PRP's bespoke database and internal systems
• Responding to role player queries by telephone and email
• Supporting the Operations Team with day-to-day administration
• Helping to ensure internal processes, deadlines and compliance requirements are followed
• General office administration and organisation