General Responsibilities

• Provide administrative support to the Servicing Department and wider business teams.
• Handle incoming and outgoing telephone calls, emails and correspondence in a professional manner.
• Act as a first point of contact for customer enquiries and direct requests to the appropriate department.
• Maintain accurate records, databases and filing systems, ensuring information is up to date and easily accessible.
• Perform data entry and document management tasks with a high level of accuracy.
• Process, organise and monitor customer documentation and service records.
• Manage tasks and updates through customer portals and online account management systems.
• Assist with scheduling appointments, meetings and diary management where required.
• Support the preparation of reports, spreadsheets, documents and presentations.
• Coordinate internal communication between departments to ensure efficient workflow and information sharing.
• Monitor and manage administrative processes to ensure deadlines are met.
• Assist with the preparation and processing of operational and customer documentation.
• Maintain office supplies and support the smooth day-to-day running of office operations.
• Ensure confidential information is handled securely and in accordance with company procedures.
• Provide general administrative support to management and operational teams as required.
• Contribute to process improvements and administrative efficiencies across the business.
• Represent RA Dalton professionally and positively at all times.

The duties outlined above are not intended to be exhaustive and may change as business requirements evolve.

Essential Requirements & Skills:

• Minimum of 3 years experience within an office administration, business support or administrative role.
• Excellent organisational skills with the ability to prioritise a varied workload effectively.
• Strong telephone manner and customer service skills.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Competent in Microsoft Office applications including Outlook, Word and Excel.
• Experience maintaining databases, records and administrative systems.
• Ability to work independently and as part of a team.
• Professional, proactive and positive attitude.
• Strong time management and problem-solving skills.
• Ability to manage confidential information with discretion and professionalism.

Desirable

• Previous experience within a service, engineering, utilities or operational environment.
• Experience working with customer portals, online management systems or CRM databases.
• Knowledge of document control and records management processes.
• Experience supporting multiple departments within a busy office environment.
• Familiarity with scheduling, service administration or coordination activities.
• Previous experience within the water, wastewater, utilities or environmental sectors.

How To Apply

Are you an organised and detail-oriented professional looking for your next opportunity within a growing business? Join RA Dalton as our Office Administrator and become an integral part of a company that values teamwork, professionalism and continuous improvement.

Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.

Send your application to: recruitment@radalton.co.uk

RA Dalton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Office Administrator position and is not intended to be an exhaustive list of responsibilities or duties. The company reserves the right to modify the job description as required.