Morstone Build Co
Office Administrator And Client Support Administrator
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Company Description
Morstone Build Co is a family-run construction business with over 35 years of trusted experience, shaping residential and commercial spaces across Swansea and South Wales. The company focuses on bespoke new builds and thoughtful renovations, combining traditional craftsmanship with modern building methods. Each project is approached with precision, attention to detail, and respect for the surrounding environment. Based in Swansea, Morstone Build Co is committed to creating durable, high-quality structures that feel genuinely connected to their setting. Team members join a close-knit, experienced workforce dedicated to long-term client relationships and high standards of workmanship.
Role Description
The Office Administrator and Client Support Administrator is a full-time, on-site role based in Swansea. This role manages day-to-day office operations, including:
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- Handling incoming calls and emails
- Organizing documents
- Maintaining records
- Coordinating use and maintenance of office equipment
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The position also provides client-facing support by:
- Scheduling appointments
- Preparing quotes and project documentation
- Ensuring prompt, professional responses to inquiries
The role involves liaising with site teams and suppliers, updating job trackers, and supporting basic bookkeeping or invoicing tasks as required. The administrator helps maintain a well-organized, efficient office environment and contributes to a positive experience for clients throughout their projects.
Qualifications
- Strong Office Administration and Administrative Assistance skills, including document management and scheduling.
- Ability to operate and manage Office Equipment and basic IT tools relevant to a construction office.
- Excellent Communication skills, both written and verbal, for interacting with clients, suppliers, and internal teams.
- Proven Customer Service experience, with a focus on professionalism, empathy, and timely follow-up.
- High level of organization, attention to detail, and ability to manage multiple tasks and deadlines.
- Comfort working in a small, family-run business environment and collaborating with site-based teams.
- Proficiency with standard office software (e.g., email, word processing, spreadsheets); experience with basic invoicing or CRM systems is an advantage.
- Previous experience in construction, property, or a related sector is beneficial but not required.
- Ability to work on-site in Swansea full time and to maintain confidentiality of client and company information.
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