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Office Administrator Apprentice
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Back Office Administrator Apprentice
Location: EDGBASTON (B15 1TR)
Closing Date: Friday 20 November 2026
Posted on: 14 October 2026
Summary
Emmaus UK is seeking an Office Administrator Apprentice to deliver essential admin support for the team, enabling our charity to help people overcome homelessness and regain independence. You will gain practical experience in office management, customer service, and organisational workflows while managing incoming enquiries.
Wage: £15,600 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Minimum wage rates
Training Course: Business administrator (level 3)
Hours: Monday to Friday 09:00 - 17:00
Type: Hybrid - working from home with one day per week in office
Duration: 37 hours 30 minutes a week
Start Date: Monday 23 November 2026
Duration: 1 year 6 months
Positions Available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- First Point of Contact: Act as the primary contact for general phone and email enquiries, delivering a professional initial impression and routing queries or signposting service users to the appropriate support.
- Stakeholder Support & Complaints: Respond to stakeholder queries, troubleshoot routine issues, and administer complaints promptly in line with EUK's Complaints Procedure.
- Office & Equipment Management: Maintain office supplies, ensure office equipment remains fully operational, and manage the purchasing, provision, and tracking of equipment for staff and new starters.
- Post & Deliveries: Handle incoming and outgoing post, including arranging couriers as required.
- Compliance & Data Security: Ensure adherence to office policies and procedures, including Health & Safety guidelines and the secure disposal of confidential waste.
- General Administration: Assist EUK teams with core administrative tasks, including document filing, scanning, and maintaining up-to-date contact.
- Meeting & Event Logistics: Support meeting coordination by booking venues and arranging catering and refreshments when required.
- HR Administrative Support: Assist the HR team with onboarding tasks, including gathering details from new starters and updating internal systems.
Where you'll work
REGUS APEX HOUSE 3 EMBASSY DRIVE CALTHORPE RO EDGBASTON B15 1TR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: STAFF SELECT LTD
Training Course: Business administrator (level 3)
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What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports
- Proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
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Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
Business Administration Level 3
Functional Skills maths/English if required
Training to be delivered within the working environment
Online portfolio
Requirements
Desirable Qualifications:
- GCSE in: English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Emmaus is a movement of charities that empowers people to overcome homelessness. We provide the foundation of a home and a life-changing package of tailored support. We equip people with valuable skills, training and work experience to achieve their goals. Working together, we’re ending homelessness one person at a time.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Completing your apprenticeship provides a strong foundation for a career in the charity sector or wider corporate world, opening paths to a permanent Office Administrator role at Emmaus UK or future progression into administrative, executive support, or customer service roles across various sectors.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Nova Training
apprenticeships@novatraining.co.uk
Reference Code: VAC2000059151
Apply now
Closes on Friday 20 November 2026
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